Previous incidents

We have re-enabled email sending. The team are still looking at the issue and we are monitoring closely.

We have resolved the issue preventing emails being sent. The team are continuing to monitor and will make further adjustments if necessry.

All queued submissions have been posted to ROS.

The issue was resolved. Our engineers have prepared a further fix to ensure the problem does not reoccur.

We have applied a mitigation to allow emails to reach Microsoft email addresses such as live.com, hotmail.com and outlook.com

We identified an issue affecting document uploads and downloads in BrightManager. A fix has been deployed and we're continuing to monitor. We apologise for the disruption caused

The root cause has been identified and a fix applied. Login issues have now been resolved. MFA is temporarily disabled on BrightWorkPapers.

BrightPay UK mail delivery has resumed as normal. Apologies for the delay.

The underlying issue has been resolved. Our team will continue to monitor for further recurrence.

Service has been resumed.

The root cause of the issue has been discovered and fixed. The team are continuing to monitor.

We have restored service to the white label portal.