Previous incidents

July 2026
Jul 17, 2026
1 incident

BrightManager outage

Resolved

Resolved Jul 17, 2026 at 8:39am UTC

The root cause of the issue has been discovered and fixed. The team are continuing to monitor.

1 previous update
Jul 14, 2026
1 incident

BrightManager white label issues

Resolved

Resolved Jul 15, 2026 at 11:10am UTC

We have restored service to the white label portal.

5 previous updates
June 2026
Jun 30, 2026
1 incident

Intermittent MFA issues

Resolved

Resolved Jun 30, 2026 at 4:53pm UTC

Some users experienced issues with the MFA challenge where MFA codes were not being sent promptly. We've applied a change to resolve the issue and are continuing to monitor.

May 2026
May 24, 2026
1 incident

BrightID errors

Resolved

Resolved May 24, 2026 at 5:57pm UTC

The team have resolved an issue impacting purchasing credits for BrightManager.

4 previous updates