Previous incidents

September 2023
Sep 07, 2023
1 incident

Investigating: Connect Issues


Resolved Sep 07 at 02:06pm BST

Resolved: The intermittent issues with Connect are now resolved. We continue to closely monitor the service for any reoccurrence.

2 previous updates

Sep 06, 2023
1 incident

Investigating: Connect Issues


Resolved Sep 06 at 10:51am BST

Resolved: Intermittent issues with Connect have now been resolved. Thank you for your patience.

1 previous update

August 2023
No incidents reported
July 2023
Jul 15, 2023
1 incident

Bright Tax / BTC Software Solution cloud platform maintenance


Resolved Jul 15 at 07:00am BST

We want to make you aware that this Saturday, 15th July, there will be scheduled down time for BrightTax and BTCSoftware Solution cloud platform. This will take place between 7:00 am and 1:00 pm (BST). We will be using this time to perform critical maintenance to the software.

During this maintenance window, access to BrightTax and BTCSoftware Solution cloud platform will be paused. Once the maintenance activities are completed, all our services will resume to normal and you will be able...

Jul 09, 2023
1 incident

Planned Surf Systems Maintenance


Resolved Jul 09 at 05:30am BST

Sunday morning, we will be performing some key systems maintenance on the Surf suite of products. During this time, you may lose connection.