Previous incidents
BrightPay - Investigation Complete
Updated Apr 2, 2026 at 10:28am UTC
The portal has been updated so that documents are now fully visible. Some issues persist with being able to download them. The team are preparing a fix.
5 previous updates
BrightPay degraded performance
Resolved Feb 27, 2026 at 9:39am UTC
The team have increased capacity to the affected services and the issue has resolved. The team will continue to monitor.
1 previous update
BrightID unavailable
Resolved Feb 27, 2026 at 9:38am UTC
We have identified the cause and applied a fix which has restore service. The team will continue to monitor.
1 previous update
BTC VPN Unavailable
Resolved Feb 9, 2026 at 9:21am UTC
Access issues are currently resolved but we continue to monitor with Fortinet Support.