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Resolved

Multifactor Authentication emails not being received

Sep 4, 2026 at 9:10am UTC
Affected services
BrightID

Resolved
Sep 4, 2026 at 12:53pm UTC

We have resolved the issue preventing emails being sent. The team are continuing to monitor and will make further adjustments if necessry.

Updated
Sep 4, 2026 at 10:14am UTC

We have made some changes to work around the issue with Microsoft emails. Some, but not all emails to Microsoft accounts are now coming through. The team are still investigating a full remedy.

Updated
Sep 4, 2026 at 9:42am UTC

We have confirmed that the issue impacts recipient email addresses powered by Microsoft. The team are working on remedying the problem.

Created
Sep 4, 2026 at 9:10am UTC

Some customers are reporting multi factor authentication emails are not being received. The team are investigating,