Previous incidents
BrightPay slow down and errors
Resolved Aug 25, 2026 at 10:00am UTC
The issue was resolved. Our engineers have prepared a further fix to ensure the problem does not reoccur.
1 previous update
Emails to Microsoft accounts
Resolved Aug 25, 2026 at 8:23pm UTC
We have applied a mitigation to allow emails to reach Microsoft email addresses such as live.com, hotmail.com and outlook.com
1 previous update
Document upload and download
Resolved Aug 18, 2026 at 11:13am UTC
We identified an issue affecting document uploads and downloads in BrightManager. A fix has been deployed and we're continuing to monitor. We apologise for the disruption caused
Login issues
Resolved Jul 29, 2026 at 12:18pm UTC
The root cause has been identified and a fix applied. Login issues have now been resolved. MFA is temporarily disabled on BrightWorkPapers.
1 previous update
BrightPay - Degraded
Resolved Jul 29, 2026 at 8:06am UTC
BrightPay UK mail delivery has resumed as normal. Apologies for the delay.
1 previous update
Slowness
Resolved Jul 27, 2026 at 9:46am UTC
The underlying issue has been resolved. Our team will continue to monitor for further recurrence.
2 previous updates
White label portals unavailable
Resolved Jul 25, 2026 at 1:39am UTC
Service has been resumed.
BrightManager outage
Resolved Jul 17, 2026 at 8:39am UTC
The root cause of the issue has been discovered and fixed. The team are continuing to monitor.
1 previous update
BrightManager white label issues
Resolved Jul 15, 2026 at 11:10am UTC
We have restored service to the white label portal.
5 previous updates