Previous incidents

BrightManager, BrightPropose, BrightWorkPapers and BrightCoSec are still temporarily offline as a precautionary security measure in response to the announced PHP vulnerability.

Our teams are working on applying the security patches now that they are available.

At this stage, we cannot confirm exactly how long the downtime will last. We will restore access as soon as it is safe to do so and provide updates as further information becomes available.

The team have concluded their investigation and the services are operating normally.

We have addressed the issue impacting BrightManager and are continuing to monitor

The team have addressed the source of the problem and are monitoring the fix.

Some users may be experiencing degraded performance or intermittent outages.

We have re-enabled email sending. The team are still looking at the issue and we are monitoring closely.

We have resolved the issue preventing emails being sent. The team are continuing to monitor and will make further adjustments if necessry.

All queued submissions have been posted to ROS.

The issue was resolved. Our engineers have prepared a further fix to ensure the problem does not reoccur.

We have applied a mitigation to allow emails to reach Microsoft email addresses such as live.com, hotmail.com and outlook.com

We identified an issue affecting document uploads and downloads in BrightManager. A fix has been deployed and we're continuing to monitor. We apologise for the disruption caused