Previous incidents

We want to make you aware that this Saturday, 15th July, there will be scheduled down time for BrightTax and BTCSoftware Solution cloud platform. This will take place between 7:00 am and 1:00 pm (BST). We will be using this time to perform critical maintenance to the software.

During this maintenance window, access to BrightTax and BTCSoftware Solution cloud platform will be paused. Once the maintenance activities are completed, all our services will resume to normal and you will be able...

Sunday morning, we will be performing some key systems maintenance on the Surf suite of products. During this time, you may lose connection.

Scheduled monthly release deployment(s) to Surf systems.

Resolved: we have now resolved the system issue impacting Connect.

We are migrating the MyESS service to Azure.

Resolved: Issues with AM are now resolved and system is functional.

Resolved: performance issues have been resolved and remain actively monitored.

AccountancyManager will be unavailable for two hours from 2nd May 2023 at 22:00 for essential infrastructure upgrades. The system will be unavailable during this period.