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Degraded

BrightPay Online running slow

Jan 26, 2026 at 11:15am UTC
Affected services
BrightPay
BrightID

Resolved
Jan 26, 2026 at 03:30pm UTC

Response times have returned to normal ranges. The team have added further capacity to ensure ongoing stability and are closely monitoring performance metrics.

Updated
Jan 26, 2026 at 02:22pm UTC

Remedial action has pushed average response times down to normal ranges. The team are monitoring and planning further actions.

Updated
Jan 26, 2026 at 01:20pm UTC

More resources have been added to attempt to alleviate the issue whilst the team investigate the root cause of the problem

Updated
Jan 26, 2026 at 12:13pm UTC

Change applied to BrightID. The team are monitoring.

Updated
Jan 26, 2026 at 11:51am UTC

BrightID is experiencing performance degradation as well. The team are applying a change to correct the issue.

Created
Jan 26, 2026 at 11:15am UTC

BrightPay is currently exhibiting performance degradation. The team are conducting remedial actions