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Degraded

BrightPay Online running slow

Jan 26, 2026 at 11:15am UTC
Affected services
BrightPay
BrightID

Resolved
Jan 26, 2026 at 3:30pm UTC

Response times have returned to normal ranges. The team have added further capacity to ensure ongoing stability and are closely monitoring performance metrics.

Updated
Jan 26, 2026 at 2:22pm UTC

Remedial action has pushed average response times down to normal ranges. The team are monitoring and planning further actions.

Updated
Jan 26, 2026 at 1:20pm UTC

More resources have been added to attempt to alleviate the issue whilst the team investigate the root cause of the problem

Updated
Jan 26, 2026 at 12:13pm UTC

Change applied to BrightID. The team are monitoring.

Updated
Jan 26, 2026 at 11:51am UTC

BrightID is experiencing performance degradation as well. The team are applying a change to correct the issue.

Created
Jan 26, 2026 at 11:15am UTC

BrightPay is currently exhibiting performance degradation. The team are conducting remedial actions