Previous incidents
BrightPay slow down and errors
Created Aug 25, 2026 at 9:14am UTC
BriughtPay is currently experiencing slow performance and an increase in errors. The team are investigating.
Emails to Microsoft accounts
Created Aug 20, 2026 at 1:19pm UTC
Outbound emails for document signing and letters of engagement addressed to recipients with Microsoft hosted email accounts like hotmail.com, outlook.com and live.com are being rejected by Microsoft. Other providers are not experiencing issues. The team are investigating.
Document upload and download
Resolved Aug 18, 2026 at 11:13am UTC
We identified an issue affecting document uploads and downloads in BrightManager. A fix has been deployed and we're continuing to monitor. We apologise for the disruption caused
Login issues
Resolved Jul 29, 2026 at 12:18pm UTC
The root cause has been identified and a fix applied. Login issues have now been resolved. MFA is temporarily disabled on BrightWorkPapers.
1 previous update
BrightPay - Degraded
Resolved Jul 29, 2026 at 8:06am UTC
BrightPay UK mail delivery has resumed as normal. Apologies for the delay.
1 previous update
Slowness
Resolved Jul 27, 2026 at 9:46am UTC
The underlying issue has been resolved. Our team will continue to monitor for further recurrence.
2 previous updates
White label portals unavailable
Resolved Jul 25, 2026 at 1:39am UTC
Service has been resumed.
BrightManager outage
Resolved Jul 17, 2026 at 8:39am UTC
The root cause of the issue has been discovered and fixed. The team are continuing to monitor.
1 previous update
BrightManager white label issues
Resolved Jul 15, 2026 at 11:10am UTC
We have restored service to the white label portal.
5 previous updates