Previous incidents

The team have increased capacity to the affected services and the issue has resolved. The team will continue to monitor.

We have identified the cause and applied a fix which has restore service. The team will continue to monitor.

Access issues are currently resolved but we continue to monitor with Fortinet Support.

Response times have returned to normal ranges. The team have added further capacity to ensure ongoing stability and are closely monitoring performance metrics.

Performance issues identified with BrightPay have now been resolved. We continue to monitor.

Resolved: there are no further reports of any issues with BrightID. However, we will continue to monitor.