The portal has been updated so that documents are now fully visible. Some issues persist with being able to download them. The team are preparing a fix.

The team have applied a change and are monitoring the impact. Full functionality in the portal will be re-enabled in the morning.

We have re-enabled the portal for employees and clients. HR Resources are currently only accessible in BrightPay, but are not available in the portals.

Our engineering teams have identified the root cause and are preparing mitigating steps.

We appreciate your patience and understanding while we continue to investigate an issue with the Employee and Client Portals.

We are currently investigating an issue with BrightPay and have temporarily restricted some levels of access.