Incidents reported on status page for Bright Software Group https://status.brightsg.com/ https://d1lppblt9t2x15.cloudfront.net/logos/819bdf37e1172a4e83af48b6cecf1b9e.png https://status.brightsg.com/ en https://status.brightsg.com/ Wed, 04 Jun 2025 09:51:07 +0000 https://status.brightsg.com/#beb37624b0ccd06c50d21727b9ce12b69dace55799abfb03f07a02089585fa09 BrightManager recovered https://status.brightsg.com/ Wed, 04 Jun 2025 09:28:05 +0000 https://status.brightsg.com/#beb37624b0ccd06c50d21727b9ce12b69dace55799abfb03f07a02089585fa09 BrightManager went down https://status.brightsg.com/ Wed, 04 Jun 2025 09:25:07 +0000 https://status.brightsg.com/#d3ff7ca3d4324e47a4a166580239a1af4e0fe636ca0a3e50b143b439330cf56c BrightManager recovered https://status.brightsg.com/ Wed, 04 Jun 2025 09:10:05 +0000 https://status.brightsg.com/#d3ff7ca3d4324e47a4a166580239a1af4e0fe636ca0a3e50b143b439330cf56c BrightManager went down https://status.brightsg.com/ Sat, 24 May 2025 06:26:32 +0000 https://status.brightsg.com/#5cbbac99b321a1ea278b7db9e38e7e6c532a7aee4862e79d685700730a8b15c8 MyWorkpapers recovered https://status.brightsg.com/ Sat, 24 May 2025 06:24:22 +0000 https://status.brightsg.com/#5cbbac99b321a1ea278b7db9e38e7e6c532a7aee4862e79d685700730a8b15c8 MyWorkpapers went down https://status.brightsg.com/ Fri, 23 May 2025 01:45:39 +0000 https://status.brightsg.com/#11ef1fbf8476dc648a0e94059bd3f1cebe68d0e4fd2d6dd3339e6de40b991207 BrightCoSec recovered https://status.brightsg.com/ Fri, 23 May 2025 01:41:47 +0000 https://status.brightsg.com/#11ef1fbf8476dc648a0e94059bd3f1cebe68d0e4fd2d6dd3339e6de40b991207 BrightCoSec went down https://status.brightsg.com/ Thu, 22 May 2025 01:45:51 +0000 https://status.brightsg.com/#33257da99e9ee94e9be41a86471c8070a9fed15c8f92d411ee67b1e597f5b580 BrightPay recovered https://status.brightsg.com/ Thu, 22 May 2025 01:37:51 +0000 https://status.brightsg.com/#33257da99e9ee94e9be41a86471c8070a9fed15c8f92d411ee67b1e597f5b580 BrightPay went down https://status.brightsg.com/ Tue, 22 Apr 2025 02:07:54 +0000 https://status.brightsg.com/#da1e57791bd30a8573da62ba663de1b5b6faffff6014597b4a4f5c5d1034894b BrightBooks recovered https://status.brightsg.com/ Tue, 22 Apr 2025 02:06:54 +0000 https://status.brightsg.com/#da1e57791bd30a8573da62ba663de1b5b6faffff6014597b4a4f5c5d1034894b BrightBooks went down https://status.brightsg.com/ Thu, 17 Apr 2025 18:22:50 +0000 https://status.brightsg.com/#16f3cde073ee9e396cb45c8d553c0394caebf1c11e364fdbc36ff577fa8f43ed fortigate.brightsg.com recovered https://status.brightsg.com/ Thu, 17 Apr 2025 15:53:46 +0000 https://status.brightsg.com/#16f3cde073ee9e396cb45c8d553c0394caebf1c11e364fdbc36ff577fa8f43ed fortigate.brightsg.com went down https://status.brightsg.com/ Mon, 14 Apr 2025 23:06:57 +0000 https://status.brightsg.com/#a16603543c30a9ce275752188350b657962eab21e40f34e713e79a9eaac73a45 BrightBooks recovered https://status.brightsg.com/ Mon, 14 Apr 2025 23:05:58 +0000 https://status.brightsg.com/#a16603543c30a9ce275752188350b657962eab21e40f34e713e79a9eaac73a45 BrightBooks went down https://status.brightsg.com/ Thu, 10 Apr 2025 11:43:39 +0000 https://status.brightsg.com/#a00e0a88f2790f5b07609ef1106f3867b0ca1d56b49e10726f045b34f67ac12d BrightManager recovered https://status.brightsg.com/ Thu, 10 Apr 2025 11:35:34 +0000 https://status.brightsg.com/#a00e0a88f2790f5b07609ef1106f3867b0ca1d56b49e10726f045b34f67ac12d BrightManager went down https://status.brightsg.com/ Wed, 09 Apr 2025 07:47:37 +0000 https://status.brightsg.com/#1b453f934e6df8aeaed00a5d1466fcac7eb8cd56148a277d8aa4369cc8660cfe Inform Direct recovered https://status.brightsg.com/ Wed, 09 Apr 2025 07:41:36 +0000 https://status.brightsg.com/#1b453f934e6df8aeaed00a5d1466fcac7eb8cd56148a277d8aa4369cc8660cfe Inform Direct went down https://status.brightsg.com/incident/541272 Mon, 07 Apr 2025 13:29:00 -0000 https://status.brightsg.com/incident/541272#0673e914f89ab1426496a64e4f681334d9c4d5f38c5ccfc1fba16dc9cdb62825 The underlying InformDirect issue has now been resolved, and systems are functioning normally. We continue to monitor. https://status.brightsg.com/ Mon, 07 Apr 2025 13:27:42 +0000 https://status.brightsg.com/#6a524843fcaa3964a1818cd0a10e5c94defc0c3e2425c2ea9a414cae3ea00bde Inform Direct recovered https://status.brightsg.com/ Mon, 07 Apr 2025 13:17:43 +0000 https://status.brightsg.com/#6a524843fcaa3964a1818cd0a10e5c94defc0c3e2425c2ea9a414cae3ea00bde Inform Direct went down https://status.brightsg.com/ Mon, 07 Apr 2025 09:01:41 +0000 https://status.brightsg.com/#76a3ade4d0e2d999c28950da79417d96871c9d41ea95a22ab6e511f2acbc9046 BrightManager recovered https://status.brightsg.com/ Mon, 07 Apr 2025 08:59:39 +0000 https://status.brightsg.com/#76a3ade4d0e2d999c28950da79417d96871c9d41ea95a22ab6e511f2acbc9046 BrightManager went down https://status.brightsg.com/ Mon, 07 Apr 2025 08:53:44 +0000 https://status.brightsg.com/#91b5599d3bb52b914c2b4742ec0211e30e499df3ed514a965ee3ba91d2a4f539 BrightManager recovered https://status.brightsg.com/ Mon, 07 Apr 2025 08:51:37 +0000 https://status.brightsg.com/#91b5599d3bb52b914c2b4742ec0211e30e499df3ed514a965ee3ba91d2a4f539 BrightManager went down https://status.brightsg.com/ Mon, 07 Apr 2025 08:45:44 +0000 https://status.brightsg.com/#cda131009d02df1dee12ead8b59a06059a48aeac2d7712554ddff6f8b1502ac5 BrightManager recovered https://status.brightsg.com/ Mon, 07 Apr 2025 08:43:40 +0000 https://status.brightsg.com/#cda131009d02df1dee12ead8b59a06059a48aeac2d7712554ddff6f8b1502ac5 BrightManager went down https://status.brightsg.com/ Fri, 04 Apr 2025 09:08:59 +0000 https://status.brightsg.com/#6a22aa56b7a60ad2e1fa7ef549423e74ac45e4c6a37d2867a5674da673a37d5c BrightManager recovered https://status.brightsg.com/ Fri, 04 Apr 2025 08:55:13 +0000 https://status.brightsg.com/#6a22aa56b7a60ad2e1fa7ef549423e74ac45e4c6a37d2867a5674da673a37d5c BrightManager went down https://status.brightsg.com/incident/532214 Mon, 24 Mar 2025 08:00:00 +0000 https://status.brightsg.com/incident/532214#f8938b0c92fd40b68a2241d9f18dda01665d67baaeaa186909d47b7879f3fbbe Maintenance completed https://status.brightsg.com/incident/532214 Mon, 24 Mar 2025 07:30:00 -0000 https://status.brightsg.com/incident/532214#e3012e7ea4d1e2be1a23c4d4a080bdb60d2071de34a9cc7c0759e889a4a544aa A software release will be deployed Mon 24th Mar from 07h30 for Inform Direct - during this time, the application will be unavailable. https://status.brightsg.com/incident/529682 Wed, 19 Mar 2025 08:00:00 +0000 https://status.brightsg.com/incident/529682#acc4fb72484da02d8e12ac6eeae075512c99b7c36ed1efdc3dc31698dc7096d0 Maintenance completed https://status.brightsg.com/incident/529682 Wed, 19 Mar 2025 07:30:00 -0000 https://status.brightsg.com/incident/529682#55d736e2e8df71757ed7bc978e54bafd4104fc5b95d4ab352563d953ef43a575 A software release will be deployed Wed 19th Mar from 07h30 for Inform Direct - during this time, the application will be unavailable. https://status.brightsg.com/incident/527615 Fri, 14 Mar 2025 09:22:00 -0000 https://status.brightsg.com/incident/527615#ec86122ac93b6128869627c449dff6281380dd5f64882258a9f66c1855c6d345 Resolved: DNS issues across Bright Tax are now all resolved. Thank you for your continued patience. https://status.brightsg.com/incident/527615 Thu, 13 Mar 2025 12:43:00 -0000 https://status.brightsg.com/incident/527615#f6a3358985851cc1c425efb7919069557a67e80e34c756dd0b976758b529fee8 Due to an upstream DNS issue, services are degraded. We are waiting for replacement DNS to propagate across the internet to restore full functionality. https://status.brightsg.com/incident/519437 Mon, 03 Mar 2025 08:00:00 +0000 https://status.brightsg.com/incident/519437#f603476a1f0639eb9cf5c8be6c9687191dd34ae57998781e17040597eb6801ab Maintenance completed https://status.brightsg.com/incident/519437 Mon, 03 Mar 2025 07:30:00 -0000 https://status.brightsg.com/incident/519437#4fed44bdcc901b2918dce5f897fddc155231a17cddf1fc2d46fe59d492004462 Inform Direct will be temporarily unavailable during a release window on Mon 3rd Feb 7.30am-8.00am https://status.brightsg.com/incident/516754 Mon, 24 Feb 2025 08:00:00 +0000 https://status.brightsg.com/incident/516754#a5781b52aaea78656c0a680ad15de96247558ff8ae85cdf366f792cd9837fc35 Maintenance completed https://status.brightsg.com/incident/516754 Mon, 24 Feb 2025 07:30:00 -0000 https://status.brightsg.com/incident/516754#d8668587c817301a8ab9b326f837194065103262d6ad96d2feb9c202d90bff5f Inform Direct will be temporarily unavailable during a release window on Mon 24th Feb 7.30am-8.00am https://status.brightsg.com/incident/515442 Thu, 20 Feb 2025 08:00:00 +0000 https://status.brightsg.com/incident/515442#12a1cbfec71c80f604256e2c0ba43bb9a2c07cfa78658adfb244f5b8eb71c9ae Maintenance completed https://status.brightsg.com/incident/515442 Thu, 20 Feb 2025 07:00:00 -0000 https://status.brightsg.com/incident/515442#a09467b10e5710781e68a44e78c504e61bfb8e3faaea636836f02b4df3ef5c70 A software release will be deployed for Inform Direct, Thu Feb 20th between 7am and 8am, during which time the application may be unavailable. https://status.brightsg.com/incident/504529 Thu, 30 Jan 2025 16:26:00 -0000 https://status.brightsg.com/incident/504529#ec61bd19eac1fb3cba2c6537b9c50eb50e35183b19d631621ede685a48f31f31 Complete: BrightPay maintenance is now complete. https://status.brightsg.com/incident/504529 Thu, 30 Jan 2025 15:52:00 -0000 https://status.brightsg.com/incident/504529#c81ed2663e2c232c417f57cff0143057509c646139730c628f6007d542bbe24c We are currently performing an underlying system maintenance task - systems should remain unaffected during this period. https://status.brightsg.com/incident/503713 Wed, 29 Jan 2025 11:04:00 -0000 https://status.brightsg.com/incident/503713#8be3fc61a2578c19b996c08afd58d6cf24fa636446804b297abf4a8f4ca125bf Resolved: Performance issues with Bright Manager have now been resolved. Thank you for your patience. https://status.brightsg.com/incident/503713 Wed, 29 Jan 2025 09:57:00 -0000 https://status.brightsg.com/incident/503713#6598194b7e4506a0801089b2bc1e8af9e22bec824c2dfa5fcc5abcbba90bfc9b We are currently investigating degraded performance on Bright Manager. https://status.brightsg.com/incident/490334 Tue, 07 Jan 2025 21:00:39 +0000 https://status.brightsg.com/incident/490334#667594858a7fb93f3b137fbfdddcedca0b903119c5d7ab8a7a17194448f531c1 Maintenance completed https://status.brightsg.com/incident/490334 Tue, 07 Jan 2025 20:00:39 -0000 https://status.brightsg.com/incident/490334#4eaa8acdf32fc4cf7c9b85a041630622eae580732e8e3e404ff0fcadd1dd0807 On Tuesday Jan 7th, between 8pm and 9pm, our infrastructure provider will be updating some key underlying security technologies which will necessitate a system reboot during this period. We apologise for the inconvenience. https://status.brightsg.com/incident/468149 Mon, 02 Dec 2024 08:00:00 +0000 https://status.brightsg.com/incident/468149#e853df7ebf95db9ef4d5d021dde29c5b94e2385431a313d6df1487d5e30a9dee Maintenance completed https://status.brightsg.com/incident/468149 Mon, 02 Dec 2024 07:30:00 -0000 https://status.brightsg.com/incident/468149#e87a1258ef64b8219614740aed66e2e9d5180c9f31ed2007e9642b68be9685a0 Monday morning, Dec 2nd, we will be performing an updated release of the Inform Direct application between 07h30 and 08h00. https://status.brightsg.com/incident/468678 Sat, 30 Nov 2024 09:00:06 +0000 https://status.brightsg.com/incident/468678#66135ca48e9f07a0fd6ac3c2b17f7fc3607c8ee71b0e314aee097c7050d267c7 Maintenance completed https://status.brightsg.com/incident/468678 Sat, 30 Nov 2024 09:00:06 +0000 https://status.brightsg.com/incident/468678#66135ca48e9f07a0fd6ac3c2b17f7fc3607c8ee71b0e314aee097c7050d267c7 Maintenance completed https://status.brightsg.com/incident/468678 Fri, 29 Nov 2024 23:00:06 -0000 https://status.brightsg.com/incident/468678#91d7f50068ed2c7b4dc8a6ee871a2403ea8e26c9d9d9cd57b6987959b6b99a1d Bright Books, AP and SurfPayroll will be undergoing database maintenance to improve performance and resilience capabilities. https://status.brightsg.com/incident/468678 Fri, 29 Nov 2024 23:00:06 -0000 https://status.brightsg.com/incident/468678#91d7f50068ed2c7b4dc8a6ee871a2403ea8e26c9d9d9cd57b6987959b6b99a1d Bright Books, AP and SurfPayroll will be undergoing database maintenance to improve performance and resilience capabilities. https://status.brightsg.com/incident/466030 Mon, 25 Nov 2024 08:00:00 +0000 https://status.brightsg.com/incident/466030#5b580108d6d1178af2ce458174d48e9744795a6772006d53ca0885c6137949e3 Maintenance completed https://status.brightsg.com/incident/466030 Mon, 25 Nov 2024 07:30:00 -0000 https://status.brightsg.com/incident/466030#46889dd312f794a2b7b0e9dd0f25f92bc931de4befd951c91ee3f0d0fd18c7d0 Monday morning, Nov 25th, we will be performing an updated release of the Inform Direct application between 07h30 and 08h00. https://status.brightsg.com/incident/413199 Mon, 19 Aug 2024 04:30:00 +0000 https://status.brightsg.com/incident/413199#f9f90e4159f2293cec822a4a6fc3fd588c7ad85432c6f7d90ed274b5b98926a9 Maintenance completed https://status.brightsg.com/incident/413199 Mon, 19 Aug 2024 04:30:00 +0000 https://status.brightsg.com/incident/413199#f9f90e4159f2293cec822a4a6fc3fd588c7ad85432c6f7d90ed274b5b98926a9 Maintenance completed https://status.brightsg.com/incident/413199 Mon, 19 Aug 2024 04:00:00 -0000 https://status.brightsg.com/incident/413199#03d0f8068f6a54bd0661adc91c1e6d11dc40eb103dea0f267f06d44e828fae22 BrightBooks, BrightAP and Surf Payroll will be unavailable for a short time while we deploy an updated release. https://status.brightsg.com/incident/413199 Mon, 19 Aug 2024 04:00:00 -0000 https://status.brightsg.com/incident/413199#03d0f8068f6a54bd0661adc91c1e6d11dc40eb103dea0f267f06d44e828fae22 BrightBooks, BrightAP and Surf Payroll will be unavailable for a short time while we deploy an updated release. https://status.brightsg.com/incident/406112 Tue, 30 Jul 2024 14:55:00 -0000 https://status.brightsg.com/incident/406112#652736ac5dd03060b8d84c7a9a8e19c785bdfb7808c2cabd6c661f7bf0e32c3d Microsoft global issues resolved - we will continue to monitor our systems for performance and availability. https://status.brightsg.com/incident/406112 Tue, 30 Jul 2024 14:55:00 -0000 https://status.brightsg.com/incident/406112#652736ac5dd03060b8d84c7a9a8e19c785bdfb7808c2cabd6c661f7bf0e32c3d Microsoft global issues resolved - we will continue to monitor our systems for performance and availability. https://status.brightsg.com/incident/406112 Tue, 30 Jul 2024 14:55:00 -0000 https://status.brightsg.com/incident/406112#652736ac5dd03060b8d84c7a9a8e19c785bdfb7808c2cabd6c661f7bf0e32c3d Microsoft global issues resolved - we will continue to monitor our systems for performance and availability. https://status.brightsg.com/incident/398949 Mon, 22 Jul 2024 06:30:00 +0000 https://status.brightsg.com/incident/398949#b274ec65afa00abaed5a042ac0d2533a144b704dfa0dcc27ff0449ee098dfa0a Maintenance completed https://status.brightsg.com/incident/398949 Mon, 22 Jul 2024 06:30:00 +0000 https://status.brightsg.com/incident/398949#b274ec65afa00abaed5a042ac0d2533a144b704dfa0dcc27ff0449ee098dfa0a Maintenance completed https://status.brightsg.com/incident/398949 Fri, 19 Jul 2024 18:00:00 -0000 https://status.brightsg.com/incident/398949#89021cb2e56048d98378af08e53b0a6edf15b81b3a4b689254d9aaeaa9cd551a From 19h00 Friday 19th July to 07h30 Monday 22nd July, BrightBooks, BrightAP and SurfPayroll will be undergoing scheduled maintenance. During this time, you will not be able to access these systems. We apologise for any inconvenience this may cause. https://status.brightsg.com/incident/398949 Fri, 19 Jul 2024 18:00:00 -0000 https://status.brightsg.com/incident/398949#89021cb2e56048d98378af08e53b0a6edf15b81b3a4b689254d9aaeaa9cd551a From 19h00 Friday 19th July to 07h30 Monday 22nd July, BrightBooks, BrightAP and SurfPayroll will be undergoing scheduled maintenance. During this time, you will not be able to access these systems. We apologise for any inconvenience this may cause. https://status.brightsg.com/incident/385404 Mon, 17 Jun 2024 12:00:00 +0000 https://status.brightsg.com/incident/385404#a2292a9c7eb83c45448834e76287cf193f0cdc597b167622a0c82a052a47f562 Maintenance completed https://status.brightsg.com/incident/385404 Mon, 17 Jun 2024 09:30:00 -0000 https://status.brightsg.com/incident/385404#cd2ced5e976e9bf0c42f41bd86dffd62174d4f1cd87b3d3d12cba15a41b43780 Please note that during this time there may be a delay in sending some emails. https://status.brightsg.com/incident/380865 Fri, 07 Jun 2024 11:00:00 +0000 https://status.brightsg.com/incident/380865#dd94d969a75ca5e51af3d44bcf55d9a022a4c2de85e6c4b683f82df05664dd38 Maintenance completed https://status.brightsg.com/incident/380865 Fri, 07 Jun 2024 08:20:00 -0000 https://status.brightsg.com/incident/380865#634f6ab1d7ad745f56e2ee5504959a2b9007d2992b876f43aed3941abc251b1d This morning, work will be carried out on BrightID to improve functionality. This may intermittently impact the id.brightsg.com application. https://status.brightsg.com/incident/373193 Wed, 22 May 2024 14:57:00 -0000 https://status.brightsg.com/incident/373193#eeb56fdb4fe29861790851a6c156252b64a468793acda134d9704d7f004d144a Earlier issues with BrightPay are now resolved, and full service capability is back available https://status.brightsg.com/incident/321267 Fri, 02 Feb 2024 13:40:00 +0000 https://status.brightsg.com/incident/321267#de98801a47ae7790d1f3f946c19f3e25709d5516095ea70179648e00e8ddf224 Maintenance completed https://status.brightsg.com/incident/321267 Fri, 02 Feb 2024 13:40:00 +0000 https://status.brightsg.com/incident/321267#de98801a47ae7790d1f3f946c19f3e25709d5516095ea70179648e00e8ddf224 Maintenance completed https://status.brightsg.com/incident/321267 Fri, 02 Feb 2024 13:10:00 -0000 https://status.brightsg.com/incident/321267#471471abf8f814a8cea121b29ca4e77ad9f69bb8b24584f1372fecd680beef25 From 1.10pm this afternoon, Friday February 2nd 2024, we will be deploying a Hotfix to BrightBooks and BrightAP. During this time, the system may be unavailable. https://status.brightsg.com/incident/321267 Fri, 02 Feb 2024 13:10:00 -0000 https://status.brightsg.com/incident/321267#471471abf8f814a8cea121b29ca4e77ad9f69bb8b24584f1372fecd680beef25 From 1.10pm this afternoon, Friday February 2nd 2024, we will be deploying a Hotfix to BrightBooks and BrightAP. During this time, the system may be unavailable. https://status.brightsg.com/incident/256174 Thu, 07 Sep 2023 13:06:00 -0000 https://status.brightsg.com/incident/256174#c128b6fa728b9c05db569447abad848cb44271358164a4ce1408c50b74b56f0d Resolved: The intermittent issues with Connect are now resolved. We continue to closely monitor the service for any reoccurrence. https://status.brightsg.com/incident/256174 Thu, 07 Sep 2023 09:11:00 -0000 https://status.brightsg.com/incident/256174#2ee05bc2461fbc2005a042a2e2a18af415c15cfee52da2d2c98d9e8ee955717b Monitoring: We are continuing to monitor the Connect service over the next few hours to ensure consistency and availability. https://status.brightsg.com/incident/256174 Thu, 07 Sep 2023 08:51:00 -0000 https://status.brightsg.com/incident/256174#6896e071bd5b5a68b995e20dffd12b017937620425fc6b629d6407d295c75cae Unfortunately at present we are having intermittent issues with Connect. We are looking at this urgently and hope to have this resolved as soon as possible. https://status.brightsg.com/incident/255663 Wed, 06 Sep 2023 09:51:00 -0000 https://status.brightsg.com/incident/255663#ffb6fb274cf5b65a41519c9a3d120a485ea2edd160c9a2e9ad85eb0bd2f86305 Resolved: Intermittent issues with Connect have now been resolved. Thank you for your patience. https://status.brightsg.com/incident/255663 Wed, 06 Sep 2023 08:56:00 -0000 https://status.brightsg.com/incident/255663#2f28d570fc92f49ca057300d3798a05b0ee484955a22253262fc5f1cde5ef110 Unfortunately at present we are having intermittent issues with Connect. We are looking at this urgently and hope to have this resolved as soon as possible https://status.brightsg.com/incident/232807 Sat, 15 Jul 2023 12:00:00 +0000 https://status.brightsg.com/incident/232807#f1c7ba794232c514831a7209d9dd67bf3c3a49414cc969033a70de2cbbbaed52 Maintenance completed https://status.brightsg.com/incident/232807 Sat, 15 Jul 2023 06:00:00 -0000 https://status.brightsg.com/incident/232807#8d46645db0fdb53988a69d30b115a44f694d06b03e408ec3343a9db6c4c8488c We want to make you aware that this Saturday, 15th July, there will be scheduled down time for BrightTax and BTCSoftware Solution cloud platform. This will take place between 7:00 am and 1:00 pm (BST). We will be using this time to perform critical maintenance to the software. During this maintenance window, access to BrightTax and BTCSoftware Solution cloud platform will be paused. Once the maintenance activities are completed, all our services will resume to normal and you will be able to access the software without issue. https://status.brightsg.com/incident/229475 Sun, 09 Jul 2023 06:30:00 +0000 https://status.brightsg.com/incident/229475#1300c76d6b9270e3d35994e9e2b1fca3b2941b9f223902c8502f0c35620b9725 Maintenance completed https://status.brightsg.com/incident/229475 Sun, 09 Jul 2023 06:30:00 +0000 https://status.brightsg.com/incident/229475#1300c76d6b9270e3d35994e9e2b1fca3b2941b9f223902c8502f0c35620b9725 Maintenance completed https://status.brightsg.com/incident/229475 Sun, 09 Jul 2023 04:30:00 -0000 https://status.brightsg.com/incident/229475#aa1421a1631c535ad1f0abdb3d7bb0524399f1ddb5c88927d2c195e3b17dcb75 Sunday morning, we will be performing some key systems maintenance on the Surf suite of products. During this time, you may lose connection. https://status.brightsg.com/incident/229475 Sun, 09 Jul 2023 04:30:00 -0000 https://status.brightsg.com/incident/229475#aa1421a1631c535ad1f0abdb3d7bb0524399f1ddb5c88927d2c195e3b17dcb75 Sunday morning, we will be performing some key systems maintenance on the Surf suite of products. During this time, you may lose connection. https://status.brightsg.com/incident/220581 Fri, 16 Jun 2023 06:30:00 +0000 https://status.brightsg.com/incident/220581#f25971ff240301b06db07b01946aaff6f4aeb3709b2e74551a5b08f67c4affb4 Maintenance completed https://status.brightsg.com/incident/220581 Fri, 16 Jun 2023 06:30:00 +0000 https://status.brightsg.com/incident/220581#f25971ff240301b06db07b01946aaff6f4aeb3709b2e74551a5b08f67c4affb4 Maintenance completed https://status.brightsg.com/incident/220581 Fri, 16 Jun 2023 06:00:00 -0000 https://status.brightsg.com/incident/220581#62ff319005486d2514bfb6dee114abd74a506f5d05413a4ba44676fd3326cbe0 Scheduled monthly release deployment(s) to Surf systems. https://status.brightsg.com/incident/220581 Fri, 16 Jun 2023 06:00:00 -0000 https://status.brightsg.com/incident/220581#62ff319005486d2514bfb6dee114abd74a506f5d05413a4ba44676fd3326cbe0 Scheduled monthly release deployment(s) to Surf systems. https://status.brightsg.com/incident/219116 Mon, 12 Jun 2023 11:44:00 -0000 https://status.brightsg.com/incident/219116#4764071c3b9b0acce85b12537e9821fb134a384f1acc3bc9f4c7aed2d3395173 Resolved: we have now resolved the system issue impacting Connect. https://status.brightsg.com/incident/219116 Mon, 12 Jun 2023 11:31:00 -0000 https://status.brightsg.com/incident/219116#3cf5133f2fa85555ff15c5f3eaa01c02497c32adf418815e9376ea0bd320aa27 Investigating: we are currently investigating downtime with the Connect application. Our engineers are currently working to identify and resolve. https://status.brightsg.com/incident/216879 Wed, 07 Jun 2023 08:00:00 +0000 https://status.brightsg.com/incident/216879#017713f6338ac5ab337ff56a3bbe2b995ac070b056d45f966cc9e0d9595ed93e Maintenance completed https://status.brightsg.com/incident/216879 Tue, 06 Jun 2023 17:00:00 -0000 https://status.brightsg.com/incident/216879#0848b33be1020592b4fe383605923caafbb7a215de234a31dcbe799aa1eb5ec9 We are migrating the MyESS service to Azure. https://status.brightsg.com/incident/210473 Wed, 24 May 2023 09:25:00 -0000 https://status.brightsg.com/incident/210473#a91e53b18828b21fcfe9851f3238d381a4ee3191810f9bae28a86d7312b5efc4 Resolved: performance issues have been resolved and remain actively monitored. https://status.brightsg.com/incident/210473 Tue, 23 May 2023 09:35:00 -0000 https://status.brightsg.com/incident/210473#75da1908697db8732623e0047c499da7a2508bd34063577f16925ed44684cd0f Monitoring - we are continuing to monitor performance levels across the Surf suite of products today. https://status.brightsg.com/incident/210473 Mon, 22 May 2023 09:11:00 -0000 https://status.brightsg.com/incident/210473#939ad5be2a7bff560dc9aff1041d34dc1f9bb1fdae076e12811331878da0590f We are currently investigating some reports of performance degradation for some specific Surf Accounts Production functions. We will continue to monitor throughout the day. https://status.brightsg.com/incident/200979 Fri, 28 Apr 2023 06:30:00 +0000 https://status.brightsg.com/incident/200979#480ca430d2a6ff27ec52c64a3a9219f3b355f71096a1ba6e179feb7ad06200d6 Maintenance completed https://status.brightsg.com/incident/200979 Fri, 28 Apr 2023 06:30:00 +0000 https://status.brightsg.com/incident/200979#480ca430d2a6ff27ec52c64a3a9219f3b355f71096a1ba6e179feb7ad06200d6 Maintenance completed https://status.brightsg.com/incident/200979 Fri, 28 Apr 2023 06:00:00 -0000 https://status.brightsg.com/incident/200979#3d26a7c4a9fb7d5f26360fb046e31841e194b026e4f9a0a208cefc91758bc1db Deployment of latest functionality and feature upgrades to our Surf suite of products. https://status.brightsg.com/incident/200979 Fri, 28 Apr 2023 06:00:00 -0000 https://status.brightsg.com/incident/200979#3d26a7c4a9fb7d5f26360fb046e31841e194b026e4f9a0a208cefc91758bc1db Deployment of latest functionality and feature upgrades to our Surf suite of products. https://status.brightsg.com/incident/190101 Wed, 29 Mar 2023 05:00:00 +0000 https://status.brightsg.com/incident/190101#757a95c8a3cb40b334d4b4c924c7ba7302dd2d297f9500da2747223d56c55a26 Maintenance completed https://status.brightsg.com/incident/190101 Wed, 29 Mar 2023 04:30:00 -0000 https://status.brightsg.com/incident/190101#d5be5ad0a743b3ce003d00bc9d45224d3b0144de5091524b8b9de84bf4b486b9 A minor code update is scheduled for deployment that could impact some Surf Accounts Production functionality. Systems will remain up and available. https://status.brightsg.com/incident/142220 Tue, 06 Dec 2022 13:10:00 +0000 https://status.brightsg.com/incident/142220#c6b3254f69be21cc077086e2765c9f3f6a62de9a184bf9a79fbf1a64ec39f22b Maintenance completed https://status.brightsg.com/incident/142220 Tue, 06 Dec 2022 12:50:00 -0000 https://status.brightsg.com/incident/142220#8f3ecf405ee1163966979ff1e92111f71836bd8775f4184eb6e16dd0f763b1d8 A minor AP fix release will be deployed today at 1pm