Incidents and maintenance reported on status page for Bright Software Group https://status.brightsg.com/ https://d1lppblt9t2x15.cloudfront.net/logos/819bdf37e1172a4e83af48b6cecf1b9e.png https://status.brightsg.com/ en https://status.brightsg.com/maintenance/1065644 Thu, 17 Sep 2026 07:00:00 -0000 https://status.brightsg.com/incident/1065644#886e658a158abc34edf04ffd72c48e3c9910d11d6bd8cbfa4016286f0338974c Maintenance Maintenance completed https://status.brightsg.com/maintenance/1065644 Wed, 16 Sep 2026 13:46:26 -0000 https://status.brightsg.com/incident/1065644#64e8dd9b9a0e7291afdf1cd6b3986b95015ce550537f61b3e96570e90e8f0348 Maintenance Inform Direct will be temporarily unavailable during this maintenance release window. https://status.brightsg.com/incident/1063130 Mon, 14 Sep 2026 15:50:00 -0000 https://status.brightsg.com/incident/1063130#760fe1dd20937b75b771140451b420b2c50f526a335e670e3f3c14ef9682fddd Incident Some users may be experiencing degraded performance or intermittent outages. https://status.brightsg.com/incident/1058027 Fri, 11 Sep 2026 08:48:00 -0000 https://status.brightsg.com/incident/1058027#5b51f54b0855d82dbd6dd52000a4fe73245259f4e7a11e2135482de82befb117 Incident We have re-enabled email sending. The team are still looking at the issue and we are monitoring closely. https://status.brightsg.com/incident/1058027 Wed, 09 Sep 2026 19:19:00 -0000 https://status.brightsg.com/incident/1058027#c5804195ccc900165cab56946af609bfcb687378467556d59a65a0d1f9a0fbb5 Incident Users are receiving errors when attempting to send emails using BrightBooks. The team expect to address the issue tomorrow morning. https://status.brightsg.com/maintenance/1056714 Tue, 08 Sep 2026 10:43:57 -0000 https://status.brightsg.com/incident/1056714#39fc33403e821e08e36c096c495a9c5f0ad766a27e02215ee1e0b7bf87dc3af4 Maintenance Inform Direct will be unavailable during this short release window. https://status.brightsg.com/incident/1050375 Fri, 04 Sep 2026 12:53:00 -0000 https://status.brightsg.com/incident/1050375#b9dc6b72adcf49acf1cc7f062f6b1c74935d20701ce833578fc4cf49b18770c7 Incident We have resolved the issue preventing emails being sent. The team are continuing to monitor and will make further adjustments if necessry. https://status.brightsg.com/incident/1050375 Fri, 04 Sep 2026 10:14:00 -0000 https://status.brightsg.com/incident/1050375#fd1ec1294482fa2b9882d399c20e0aef61e73f25f829612e2223c8fd66e05d7f Incident We have made some changes to work around the issue with Microsoft emails. Some, but not all emails to Microsoft accounts are now coming through. The team are still investigating a full remedy. https://status.brightsg.com/incident/1050375 Fri, 04 Sep 2026 09:42:00 -0000 https://status.brightsg.com/incident/1050375#41c09ebd6e5c0646bc27cde5ebce72881991bd86f53c039d1debdb53084bd834 Incident We have confirmed that the issue impacts recipient email addresses powered by Microsoft. The team are working on remedying the problem. https://status.brightsg.com/incident/1050375 Fri, 04 Sep 2026 09:10:00 -0000 https://status.brightsg.com/incident/1050375#a1a77159281d914304008f8577ff3f889c195a1b468991c83b45087a2aefc2f3 Incident Some customers are reporting multi factor authentication emails are not being received. The team are investigating, https://status.brightsg.com/maintenance/1046665 Wed, 02 Sep 2026 09:31:03 -0000 https://status.brightsg.com/incident/1046665#4c36f63352466261c03c36b7f0e4571a378f085272a11b3e7c1cc2e272ef4e9f Maintenance Inform Direct will be unavailable for a short period during this release window. https://status.brightsg.com/incident/1036003 Fri, 28 Aug 2026 10:32:00 -0000 https://status.brightsg.com/incident/1036003#c9dbac42e6e6041a594ff6165b47e5c0dd74cb4b5b0cc82659a229e09891f007 Incident All queued submissions have been posted to ROS. https://status.brightsg.com/incident/1036003 Thu, 27 Aug 2026 14:18:00 -0000 https://status.brightsg.com/incident/1036003#23cfcd2503d9bde320ef0ea5e27fad76dc24b41a961a3463c9a3d6f9d3b239e6 Incident Some users are experiencing difficulty with ERR submissions to ROS. The team are investigating https://status.brightsg.com/incident/1023439 Tue, 25 Aug 2026 20:23:00 -0000 https://status.brightsg.com/incident/1023439#fc7231c85b03f61e4cc9e4553bae279251adeea40772c3b46662ad521274b820 Incident We have applied a mitigation to allow emails to reach Microsoft email addresses such as live.com, hotmail.com and outlook.com https://status.brightsg.com/maintenance/1032840 Tue, 25 Aug 2026 17:08:57 -0000 https://status.brightsg.com/incident/1032840#54987a9c6beb1de7a6996149a60af00d35ce6defba745d2a30f241cb41e61163 Maintenance InformDirect may be temporarily unavailable during a short maintenance window. https://status.brightsg.com/maintenance/1032837 Tue, 25 Aug 2026 17:06:20 -0000 https://status.brightsg.com/incident/1032837#5fc01e2cc0f9ddcab06de2a0e71b04ef508792ca778b014f930e161172dd3295 Maintenance Between 7pm and 10pm tonight we’re making some improvements to BrightPay’s infrastructure to help keep things running smoothly during busy periods. As part of this work, there may be a brief interruption of a few minutes during this window. We’ll keep any disruption to a minimum and expect BrightPay to be fully available again shortly afterwards. https://status.brightsg.com/incident/1032210 Tue, 25 Aug 2026 10:00:00 -0000 https://status.brightsg.com/incident/1032210#2f3647b20163c1d8a79b334e6bde126ac790b26239e8915c78e98151fff14134 Incident The issue was resolved. Our engineers have prepared a further fix to ensure the problem does not reoccur. https://status.brightsg.com/incident/1032210 Tue, 25 Aug 2026 09:14:00 -0000 https://status.brightsg.com/incident/1032210#9a31403287e24217b9bdcbe74d9bcb53b6b220a17c9b47f2aaff8a984008c812 Incident BriughtPay is currently experiencing slow performance and an increase in errors. The team are investigating. https://status.brightsg.com/incident/1023439 Thu, 20 Aug 2026 13:19:00 -0000 https://status.brightsg.com/incident/1023439#0812e54a3813c9c39d117854aabec32ff429bf32e3957bc0b2065d90541e8ce4 Incident Outbound emails for document signing and letters of engagement addressed to recipients with Microsoft hosted email accounts like hotmail.com, outlook.com and live.com are being rejected by Microsoft. Other providers are not experiencing issues. The team are investigating. https://status.brightsg.com/incident/1019120 Tue, 18 Aug 2026 11:13:00 -0000 https://status.brightsg.com/incident/1019120#42bc2e95d63a8f38fdc5876faaf9e96f4dd2d92e5e940c23334c8545fa6b45b3 Incident We identified an issue affecting document uploads and downloads in BrightManager. A fix has been deployed and we're continuing to monitor. We apologise for the disruption caused https://status.brightsg.com/maintenance/1010846 Thu, 13 Aug 2026 13:55:12 -0000 https://status.brightsg.com/incident/1010846#13e793fd13472b6fe2bd2ef8f7be41ed6aa4f4ed75399cc43b22c1c9d6845a02 Maintenance Inform Direct will be unavailable during a planned release window. https://status.brightsg.com/incident/984825 Wed, 29 Jul 2026 12:18:00 -0000 https://status.brightsg.com/incident/984825#a342ad3c2ce6c095f011dfb67cd522a84e2d2272155ceb93ed08a17eb2f449f9 Incident The root cause has been identified and a fix applied. Login issues have now been resolved. MFA is temporarily disabled on BrightWorkPapers. https://status.brightsg.com/incident/984825 Wed, 29 Jul 2026 10:43:00 -0000 https://status.brightsg.com/incident/984825#58aafd1e66eaf5d57a18f53fa8b8cfdfa13eea9bda5187ebb8d972fbc2044897 Incident Login is currently experiencing issues. The team are investigating and are working on a fix. https://status.brightsg.com/incident/982650 Wed, 29 Jul 2026 08:06:00 -0000 https://status.brightsg.com/incident/982650#4f47c004573405bcfce3e64d250bc395ed1ee26a3293901ab0774e8563b9c853 Incident BrightPay UK mail delivery has resumed as normal. Apologies for the delay. https://status.brightsg.com/incident/982650 Tue, 28 Jul 2026 12:17:00 -0000 https://status.brightsg.com/incident/982650#f72858c7a5b1722bd277b63129b4c89ebadc123259fe964ab76eeb669e75b1a4 Incident BrightPay email functionality is currently unavailable in the UK. Our Engineering Team are investigating. https://status.brightsg.com/incident/980172 Mon, 27 Jul 2026 09:46:00 -0000 https://status.brightsg.com/incident/980172#ec1ebd4b73e0edcb31ee489386a2acd521f7d37d8d9eb91896138011517e1bb3 Incident The underlying issue has been resolved. Our team will continue to monitor for further recurrence. https://status.brightsg.com/incident/980172 Mon, 27 Jul 2026 08:45:00 -0000 https://status.brightsg.com/incident/980172#e6cb0b83aceac22eee171c2eadc3d283dc24c9be581dee3d91f9b8d30817126b Incident The issue has been identified and a fix is being implemented. https://status.brightsg.com/incident/980172 Mon, 27 Jul 2026 08:18:00 -0000 https://status.brightsg.com/incident/980172#2e9afd2692abf781deccc65a3786dbf15dcee3f02724aa829d1cdc70759d7f67 Incident We are aware of reports of slowness and are investigating. https://status.brightsg.com/incident/977329 Sat, 25 Jul 2026 01:39:00 -0000 https://status.brightsg.com/incident/977329#1df90c983fbfb887adbc5eb38de6e43afa6e3a057bcb46ba63716ce7a53deef6 Incident Service has been resumed. https://status.brightsg.com/incident/967018 Fri, 17 Jul 2026 08:39:00 -0000 https://status.brightsg.com/incident/967018#d705ccb0b9a3e41609c492d33a79afbdd5f11f27dc886ec42d2ade833d1a255e Incident The root cause of the issue has been discovered and fixed. The team are continuing to monitor. https://status.brightsg.com/incident/967018 Fri, 17 Jul 2026 08:24:00 -0000 https://status.brightsg.com/incident/967018#4caec4045edaa6acffe884d575d60dcbdfae9866e1dc58f847e09bc66c2a08e0 Incident The team are investigating issues on BrightManager. https://status.brightsg.com/incident/963889 Wed, 15 Jul 2026 11:10:00 -0000 https://status.brightsg.com/incident/963889#ba78c28d54a838630811fdbe315413a4d2a387ea0cb8cc5bbf2c25b349cbb688 Incident We have restored service to the white label portal. https://status.brightsg.com/incident/963889 Wed, 15 Jul 2026 09:39:00 -0000 https://status.brightsg.com/incident/963889#042fcfef1a3a73cbaec3a249f756af7cbb800d085a3c1a69bc99cefebcb95d29 Incident Remedial activity is still underway, and the team are working on restoring service to the white label portal. https://status.brightsg.com/incident/963889 Wed, 15 Jul 2026 08:35:00 -0000 https://status.brightsg.com/incident/963889#e671f471af74e04233dcdbb0058bb1a6673b204e5769b462607f469a341d0cb2 Incident The team are continuing to work to restore the white label portal this morning. https://status.brightsg.com/incident/963889 Tue, 14 Jul 2026 22:30:00 -0000 https://status.brightsg.com/incident/963889#39d999b18f932bf093f4b9ff854021c5001fb10ab2b90c625198d00d1aebc541 Incident The team have performed remedial activity on the impacted service. We expect the White Label portal functionality to be restored in the morning. https://status.brightsg.com/incident/963889 Tue, 14 Jul 2026 21:03:00 -0000 https://status.brightsg.com/incident/963889#8e92c07aed2cf214ba9e089cdc3e7efbc6e7c65dead7a17b2befd8c3bdb407b7 Incident The team are carrying out remedial action which may incur brief downtime on the main BrightManager site. https://status.brightsg.com/incident/963889 Tue, 14 Jul 2026 19:29:00 -0000 https://status.brightsg.com/incident/963889#1caec3c3f1c124b65162e739c48a758db8d308e376f983bdd13d39fdd364ec48 Incident The BrightManager white label portal is currently down. The team are investigating. https://status.brightsg.com/incident/939602 Tue, 30 Jun 2026 16:53:00 -0000 https://status.brightsg.com/incident/939602#b192d87d2e081ded61324020172d8f889b807c8f3f67454002d7243e3710e2d3 Incident Some users experienced issues with the MFA challenge where MFA codes were not being sent promptly. We've applied a change to resolve the issue and are continuing to monitor. https://status.brightsg.com/incident/904085 Sun, 24 May 2026 17:57:00 -0000 https://status.brightsg.com/incident/904085#31f522c07b2d178ae6218fdaaef846fea8cf7050426a3b2035ec05bf62cdbb1d Incident The team have resolved an issue impacting purchasing credits for BrightManager. https://status.brightsg.com/incident/904085 Sun, 24 May 2026 16:49:00 -0000 https://status.brightsg.com/incident/904085#bc3d26b7a6343797738a0e12cd34330dc36765bd213333c3e58316a6cb14289d Incident Our monitoring has detected some issues with BrightManager interactions with BirghtHub. The team are investigating. https://status.brightsg.com/incident/904085 Sun, 24 May 2026 12:56:00 -0000 https://status.brightsg.com/incident/904085#b5e32608407f72dcb067e7f6c0a9dc412a2c8a5c633fe724676bb17fbc5ab7a1 Incident The team have applied a fix, and service has being restored. We will continue to monitor. https://status.brightsg.com/incident/904085 Sun, 24 May 2026 12:37:00 -0000 https://status.brightsg.com/incident/904085#135e5586744510c69a97f49686733ff5f5b41089c2707bc4a3e420bde43e12e5 Incident The team are continuing to investigate and are working on restoring service https://status.brightsg.com/incident/904085 Sun, 24 May 2026 11:23:00 -0000 https://status.brightsg.com/incident/904085#6fb0cf47986e5949bd9dcde5d5bec1a9c6d127c7a0894110a4da1a87523ab32b Incident We are currently investigating issues with logging in to our applications. https://status.brightsg.com/incident/876375 Wed, 22 Apr 2026 16:08:00 -0000 https://status.brightsg.com/incident/876375#fad2829a7fa7fb6722583569a3319373b74f169daaeb13c2502a246292b7aefd Incident The Client Portal is now available to all users. https://status.brightsg.com/incident/876375 Wed, 22 Apr 2026 08:52:00 -0000 https://status.brightsg.com/incident/876375#c78aebc34c0e510b197325b895a7988368e2f64aa86bf4ca3faa272b952ea8ef Incident We expect to resolve access for the few remaining Client Portal accounts by 5pm today. https://status.brightsg.com/incident/876375 Tue, 21 Apr 2026 17:32:00 -0000 https://status.brightsg.com/incident/876375#abcd3c2c427f5bdda9d104272f48b5206a1bb189dab8a98e52df86bbc25ebe79 Incident All but a handful of accounts can now access the portal. Further action to enable the remaining few will be taken tomorrow morning. https://status.brightsg.com/incident/876375 Tue, 21 Apr 2026 16:35:00 -0000 https://status.brightsg.com/incident/876375#267265009b968a33ba8dc776e57c98ee2d9876c4e57f7c406db09ac2c3b41676 Incident The team is continuing its remedial actions. The portal is being re-enabled for all but a small handful of client account. https://status.brightsg.com/incident/876375 Tue, 21 Apr 2026 13:41:00 -0000 https://status.brightsg.com/incident/876375#83af9d8f121d988d0c0fb4b1be380bfd2f73dd1ba872838f1bbca34a21837d51 Incident The team have re-enabled the portal for the majority of users. Further remediation activities are ongoing ahead of re-enabling for the remaining users. https://status.brightsg.com/incident/876375 Tue, 21 Apr 2026 12:10:00 -0000 https://status.brightsg.com/incident/876375#c11fb8460d61eb74eaed8db7b8a3b5a6e73348a2fd53c2a21fce03511cf2fca9 Incident The team have identified a root cause and have applied a fix. The team are performing further remediation activities ahead of re-enabling the portal, https://status.brightsg.com/incident/876375 Tue, 21 Apr 2026 09:44:00 -0000 https://status.brightsg.com/incident/876375#a6cf6c7f7b8acf598d18d4d19cadb8148b3c274a20c7908a2e8fe3c923a02304 Incident The team have temporarily deactivated the portal whilst they continue to investigate. https://status.brightsg.com/incident/876375 Tue, 21 Apr 2026 09:12:00 -0000 https://status.brightsg.com/incident/876375#7aebc29c76aeffc3b08d1f44dcedc00c8809365667be0a85f2a9e3ee7a75261f Incident The team are currently investigating an issue with BrightManager Client Portal. https://status.brightsg.com/incident/862516 Wed, 08 Apr 2026 09:43:00 -0000 https://status.brightsg.com/incident/862516#5b4a45cecf437216e90196617d5d02f9d39ad621816dba48c210cdc16439fc33 Incident We have resolved the issues. The team will continue to monitor and improve the portal. https://status.brightsg.com/incident/862516 Thu, 02 Apr 2026 10:28:00 -0000 https://status.brightsg.com/incident/862516#185051732c0809476a8c12f120efffde7a21d9999ec7ac360ecaac29be96e4d0 Incident The portal has been updated so that documents are now fully visible. Some issues persist with being able to download them. The team are preparing a fix. https://status.brightsg.com/incident/862516 Wed, 01 Apr 2026 17:58:00 -0000 https://status.brightsg.com/incident/862516#74502edd672eca9ba2fa070df8691289c6397c8769a7738cb4f0ba0384ed618d Incident The team have applied a change and are monitoring the impact. Full functionality in the portal will be re-enabled in the morning. https://status.brightsg.com/incident/862516 Wed, 01 Apr 2026 16:21:00 -0000 https://status.brightsg.com/incident/862516#3d81949f3915734e4cbee06d48e5fe17a2a0c1e20296e31009fbdf47a56260d8 Incident We have re-enabled the portal for employees and clients. HR Resources are currently only accessible in BrightPay, but are not available in the portals. https://status.brightsg.com/incident/862516 Wed, 01 Apr 2026 15:46:00 -0000 https://status.brightsg.com/incident/862516#1d501ef865880746896cf26f462ce33e74d58f6a20a0f84d57930e0fb3e9af63 Incident Our engineering teams have identified the root cause and are preparing mitigating steps. https://status.brightsg.com/incident/862516 Wed, 01 Apr 2026 15:29:00 -0000 https://status.brightsg.com/incident/862516#9d7216c6a1a4e54f1d14c1ada64eaf473c7415179cfe2217901ac053aaa00608 Incident We appreciate your patience and understanding while we continue to investigate an issue with the Employee and Client Portals. https://status.brightsg.com/incident/862516 Wed, 01 Apr 2026 14:06:00 -0000 https://status.brightsg.com/incident/862516#1e3567b1d597bd858ef3b7cf462da914c22ac572fa4d0f2b8ac8384b572bae27 Incident We are currently investigating an issue with BrightPay and have temporarily restricted some levels of access. https://status.brightsg.com/incident/834994 Fri, 27 Feb 2026 09:39:00 -0000 https://status.brightsg.com/incident/834994#76c726ca4fb72b50ff00a88f0f026b8522938b3618060b751dd6b859a4ab8811 Incident The team have increased capacity to the affected services and the issue has resolved. The team will continue to monitor. https://status.brightsg.com/incident/834992 Fri, 27 Feb 2026 09:38:00 -0000 https://status.brightsg.com/incident/834992#0919ba1cd975b44ee4ab30400c62a390735ea623da9bfa9f2a7e81547cb1e585 Incident We have identified the cause and applied a fix which has restore service. The team will continue to monitor. https://status.brightsg.com/incident/834994 Fri, 27 Feb 2026 09:30:00 -0000 https://status.brightsg.com/incident/834994#64577915cdaef49cc90eafed852e00fd101d25e9afd6368fdb04c288d48a034a Incident The team have applied a fix and are monitoring. https://status.brightsg.com/incident/834992 Fri, 27 Feb 2026 09:28:00 -0000 https://status.brightsg.com/incident/834992#f0e12c035cc4445280a717f88ce840e2563a23ba9263fd920bb14ff264cef556 Incident The team are applying a fix to the issue. https://status.brightsg.com/incident/821601 Mon, 09 Feb 2026 09:21:00 -0000 https://status.brightsg.com/incident/821601#b22ed2f7f9adab0b5d6304d0ca920788a29acfd34dd940a7d17a0dbb513ae8ad Incident Access issues are currently resolved but we continue to monitor with Fortinet Support. https://status.brightsg.com/maintenance/819347 Thu, 05 Feb 2026 17:01:41 -0000 https://status.brightsg.com/incident/819347#7c5e6705a2eff1e01e07199d61efaeec13a7d9a6a86e61579495ea969b6f86cc Maintenance Inform Direct will be unavailable while we perform some essential underlying infrastructure maintenanc. https://status.brightsg.com/incident/811950 Mon, 26 Jan 2026 15:30:00 -0000 https://status.brightsg.com/incident/811950#c5b3dfa8b750c768df0472b3d1636a19497d3805e3c5c3d69ae89682cc477106 Incident Response times have returned to normal ranges. The team have added further capacity to ensure ongoing stability and are closely monitoring performance metrics. https://status.brightsg.com/incident/811950 Mon, 26 Jan 2026 14:22:00 -0000 https://status.brightsg.com/incident/811950#6796a4227495cb558b8559989327e99d34187cde931d45b4dbcd4ffbac144458 Incident Remedial action has pushed average response times down to normal ranges. The team are monitoring and planning further actions. https://status.brightsg.com/incident/811950 Mon, 26 Jan 2026 13:20:00 -0000 https://status.brightsg.com/incident/811950#1541ff8504974635e72e56b86d6cd471e84077d432f33709519973380a9adf33 Incident More resources have been added to attempt to alleviate the issue whilst the team investigate the root cause of the problem https://status.brightsg.com/incident/811950 Mon, 26 Jan 2026 12:13:00 -0000 https://status.brightsg.com/incident/811950#7ffef2e15c443512ccdcab1570f7f7d7ddc191b24f5b330ea8883325b8138735 Incident Change applied to BrightID. The team are monitoring. https://status.brightsg.com/incident/811950 Mon, 26 Jan 2026 11:51:00 -0000 https://status.brightsg.com/incident/811950#ee13a8a063c9c2f1768109dbaae8e6dc830c4514c98890229cfc84c195740511 Incident BrightID is experiencing performance degradation as well. The team are applying a change to correct the issue. https://status.brightsg.com/incident/811950 Mon, 26 Jan 2026 11:15:00 -0000 https://status.brightsg.com/incident/811950#e8102a5b15ab8966e9f03bc6d0e832e84070faa0704cfa46e9e6aab8b94d7ee1 Incident BrightPay is currently exhibiting performance degradation. The team are conducting remedial actions https://status.brightsg.com/incident/810326 Fri, 23 Jan 2026 15:55:00 -0000 https://status.brightsg.com/incident/810326#d7cc434f78baf226fea18df207f2c0bd9773480348d3edd05b8faa63c300a9af Incident Performance issues identified with BrightPay have now been resolved. We continue to monitor. https://status.brightsg.com/incident/810326 Fri, 23 Jan 2026 11:58:00 -0000 https://status.brightsg.com/incident/810326#d0f727cf82ef8c19bd1df163cd3dfcad963ee4aa0ebc19b8a6a4b73d3f90ba27 Incident Our team are currently investigating some performance issues across BrightPay. https://status.brightsg.com/incident/803571 Tue, 13 Jan 2026 11:59:00 -0000 https://status.brightsg.com/incident/803571#ad126906ade71e3a73aa98e02a709b0bf3702824cf69837825cfb6acd46d877d Incident Resolved: there are no further reports of any issues with BrightID. However, we will continue to monitor. https://status.brightsg.com/incident/803571 Tue, 13 Jan 2026 09:46:00 -0000 https://status.brightsg.com/incident/803571#5827a4312fcb16bd3491de82d5c8ad8bb6df7e75169f859899e8d4302eb1a13f Incident We are aware of potential issues logging into Bright applications via BrightID, and are currently monitoring the situation https://status.brightsg.com/incident/789122 Fri, 19 Dec 2025 09:02:00 -0000 https://status.brightsg.com/incident/789122#497fe749bddfe367904eae8fb2737f7d17bbb574ce67d564a8bb665bc62eef32 Incident The team have addressed the issues causing the timeouts and will continue to monitor throughout the day. https://status.brightsg.com/incident/789122 Thu, 18 Dec 2025 18:20:00 -0000 https://status.brightsg.com/incident/789122#03f3a857d4b7c076eb1205ccda01bdee0a63136c8750a715a67744eb21d27f21 Incident The issue has abated. The team will make further changes over night to further mitigate. https://status.brightsg.com/incident/789122 Thu, 18 Dec 2025 15:55:00 -0000 https://status.brightsg.com/incident/789122#d25e332651aa6429875a86b51a5ccd27eb57187fe28f04b20d0486a9f50b0163 Incident BrightBooks and BrightAccountsProduction are currently experiencing intermittent issues with timeouts. The team are working to resolve these. https://status.brightsg.com/incident/788135 Wed, 17 Dec 2025 09:27:00 -0000 https://status.brightsg.com/incident/788135#6918b2843962f64c306341e36968b03568ab3eddcb69cc34d294f27102ef5260 Incident The team have deployed a fix and login is now working. The team will continue to monitor. https://status.brightsg.com/incident/788135 Wed, 17 Dec 2025 09:15:00 -0000 https://status.brightsg.com/incident/788135#65948092c65e156c34ed409821fb222409bf6448ea5dac6e4ccd7b61b718710c Incident The team are currently investigating reports of login issues on BrightManager. https://status.brightsg.com/incident/786846 Mon, 15 Dec 2025 13:35:00 -0000 https://status.brightsg.com/incident/786846#c08c1295e65846c075f29dc985b19268ad61b69e2e6505fe899d80a519b3909f Incident This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. We will continue to monitor. A detailed root cause analysis will be shared as soon as it is available. https://status.brightsg.com/incident/786846 Mon, 15 Dec 2025 13:11:00 -0000 https://status.brightsg.com/incident/786846#dd67aa89bac60d8550a25d35390aa115e66f85360737b7380949b4f2e215c581 Incident We are investigating reports of impacted performance for Bright Hub https://status.brightsg.com/incident/782320 Mon, 08 Dec 2025 17:22:00 -0000 https://status.brightsg.com/incident/782320#95a45c91f0b379ceeecd58481f38064af30b4f9776169b639830b0ccc1e41576 Incident Service has been restored. The team will continue to monitor. https://status.brightsg.com/incident/782320 Mon, 08 Dec 2025 17:18:00 -0000 https://status.brightsg.com/incident/782320#291d555dee6eef8b6053f0ad3d08377cf962569f94f6e09078489c9801919b19 Incident We have identified a potential root cause and have carried out remedial action. We are seeing service return to normal. The team are monitoring. https://status.brightsg.com/incident/782320 Mon, 08 Dec 2025 16:31:00 -0000 https://status.brightsg.com/incident/782320#ba4d158c8067ac22c4ef198cab58bd4bdf5ccdf1d743a786a403d64ca2b56187 Incident Our development team are continuing to investigate the issue and will restore service as soon as possible. https://status.brightsg.com/incident/782320 Mon, 08 Dec 2025 15:18:00 -0000 https://status.brightsg.com/incident/782320#36c9c970cebe9cabf485cc791a684d0115b6ab80f75ead3eb0721f169b4b3bbe Incident Our development team is still working to restore full service as quickly as possible. Please note that this is an internal technical issue. https://status.brightsg.com/incident/782320 Mon, 08 Dec 2025 14:47:00 -0000 https://status.brightsg.com/incident/782320#8cd8a663947700ecaa71d974b0703a423ce8974151ef3edf6296febb99cd7ac1 Incident We are currently aware that some customers are experiencing difficulties accessing BrightManager. Our development team is actively investigating the issue and working to restore full service as quickly as possible. https://status.brightsg.com/incident/780630 Fri, 05 Dec 2025 09:20:00 -0000 https://status.brightsg.com/incident/780630#a0d0db54d4f86757f97a78e9aa3607f8db5ff8952d439d2e14111f524bd25208 Incident Cloudflare have resolved their issue and logos should now display correctly. https://status.brightsg.com/incident/780630 Fri, 05 Dec 2025 09:11:00 -0000 https://status.brightsg.com/incident/780630#c35309472f7a19c96a1194b76d133bc80577349a3d4b3fdb991496f2129f5a51 Incident An issue with Cloudflare is causing errors when viewing logos in BrightPay. The team are investigating. https://status.brightsg.com/incident/778852 Wed, 03 Dec 2025 10:58:00 -0000 https://status.brightsg.com/incident/778852#a40f0e4a316f6e672fb861d602396863b58460fa74d20456361963bef14dfd5e Incident We have resolved an intermittent issue on BrightManager causing errors. The team continues to monitor. https://status.brightsg.com/maintenance/775310 Thu, 27 Nov 2025 14:35:46 -0000 https://status.brightsg.com/incident/775310#5a8e9a4f824fb38fcc54884063b602b88cd728206ffc4487208593182051310b Maintenance The BrightBooks and BrightAP services will be undergoing scheduled maintenance on 28th Nov between 06h00 and 07h30. During this time, the service will not be available. https://status.brightsg.com/incident/768957 Tue, 18 Nov 2025 15:06:00 -0000 https://status.brightsg.com/incident/768957#7a79860067c1652ec5049088e36d2813c5ec0ad24d6d142693ba038f8b010df6 Incident Upstream global Cloudflare issues are reported as resolved, however, we will continue to monitor for any impact on Bright systems. https://status.brightsg.com/maintenance/764885 Fri, 14 Nov 2025 12:36:41 -0000 https://status.brightsg.com/incident/764885#c3cc6755cccfc08ef02bc7fbc492b9054b28df98e2baf2d87bf7a688743fbbd7 Maintenance Bright Books and AP will be unavailable during routine deployment of latest features https://status.brightsg.com/maintenance/763921 Thu, 13 Nov 2025 13:42:19 -0000 https://status.brightsg.com/incident/763921#c174d782b76c74c12fcf0bfec3d8db65c68d95a5e8d052368885996b89182bb2 Maintenance Inform Direct will be unavailable while Companies House deploy their ECCT Act changes for the 18th November. https://status.brightsg.com/incident/753857 Wed, 29 Oct 2025 16:05:00 -0000 https://status.brightsg.com/incident/753857#9acc126451764fd677cf104408804c912427c6c10afe7d2259ace8fcae096835 Incident All services are up and available. We will continue to monitor for any upstream issues with our service providers. https://status.brightsg.com/maintenance/748323 Tue, 21 Oct 2025 15:00:40 -0000 https://status.brightsg.com/incident/748323#b86031010efd4247b9ede986f2f8bbf6cfd99215baf2d55dbb7e1651a399be46 Maintenance Maintenance: a new production release will be deployed for Inform Direct during which time, the application will be unavailable. https://status.brightsg.com/incident/718308 Thu, 04 Sep 2025 12:30:00 -0000 https://status.brightsg.com/incident/718308#01b2d5fc77ed021dcec8167dcd59d9c654cce95565142e624a66118ad0838012 Incident We've have identified and resolved the BrightManager issue. All services are now back up and available. We continue to monitor. https://status.brightsg.com/incident/718308 Thu, 04 Sep 2025 11:16:00 -0000 https://status.brightsg.com/incident/718308#ee8ef7e0d13a063b893f1da9fed7b56bf0eb60d3316ee6b4ba5f2a69fbbe17c2 Incident We are currently investigating connectivity issues with Bright Manager. https://status.brightsg.com/maintenance/718247 Thu, 04 Sep 2025 09:25:44 -0000 https://status.brightsg.com/incident/718247#71bbf335c5ec7b8a26988a96ec87ff2ed0427c58bc5a2c5debbee2c749e6696c Maintenance Books & AP will be unavailable for a short period during this required maintenance window. https://status.brightsg.com/maintenance/701420 Wed, 06 Aug 2025 12:39:47 -0000 https://status.brightsg.com/incident/701420#24ebb052f07ef17ffad3416ecbef1a6a02662f223461c08525b5a39b5b86a5c0 Maintenance Upgrade deployments - the applications may be unavailable for a period during this time https://status.brightsg.com/maintenance/653749 Wed, 30 Jul 2025 09:07:06 -0000 https://status.brightsg.com/incident/653749#d4eb5ef0e33cc28f2d700a5cbf09f15f50752ba9bd8527a5cf55e4fe26a3c47b Maintenance Security Upgrade https://status.brightsg.com/maintenance/615389 Mon, 07 Jul 2025 08:52:56 -0000 https://status.brightsg.com/incident/615389#e6148d90e8c178087da402e0659db679bd281828e0bd194d8e0abf91553c3bf2 Maintenance The Inform Direct application will be undergoing database maintenance from 8pm-10pm during which time the application may be unavailable for a short period. https://status.brightsg.com/maintenance/613682 Thu, 03 Jul 2025 14:47:40 -0000 https://status.brightsg.com/incident/613682#54c9ac35a9b396ec36d583a89c4ef1978b80deec7733044488f4decedb4cf889 Maintenance We will be deploying a HotFix to BrightBooks and Bright AccountsProduction https://status.brightsg.com/incident/541272 Mon, 07 Apr 2025 13:29:00 -0000 https://status.brightsg.com/incident/541272#0673e914f89ab1426496a64e4f681334d9c4d5f38c5ccfc1fba16dc9cdb62825 Incident The underlying InformDirect issue has now been resolved, and systems are functioning normally. We continue to monitor. https://status.brightsg.com/maintenance/532214 Fri, 21 Mar 2025 12:08:15 -0000 https://status.brightsg.com/incident/532214#e3012e7ea4d1e2be1a23c4d4a080bdb60d2071de34a9cc7c0759e889a4a544aa Maintenance A software release will be deployed Mon 24th Mar from 07h30 for Inform Direct - during this time, the application will be unavailable. https://status.brightsg.com/maintenance/529682 Mon, 17 Mar 2025 15:25:24 -0000 https://status.brightsg.com/incident/529682#55d736e2e8df71757ed7bc978e54bafd4104fc5b95d4ab352563d953ef43a575 Maintenance A software release will be deployed Wed 19th Mar from 07h30 for Inform Direct - during this time, the application will be unavailable. https://status.brightsg.com/incident/527615 Fri, 14 Mar 2025 09:22:00 -0000 https://status.brightsg.com/incident/527615#ec86122ac93b6128869627c449dff6281380dd5f64882258a9f66c1855c6d345 Incident Resolved: DNS issues across Bright Tax are now all resolved. Thank you for your continued patience. https://status.brightsg.com/incident/527615 Thu, 13 Mar 2025 12:43:00 -0000 https://status.brightsg.com/incident/527615#f6a3358985851cc1c425efb7919069557a67e80e34c756dd0b976758b529fee8 Incident Due to an upstream DNS issue, services are degraded. We are waiting for replacement DNS to propagate across the internet to restore full functionality. https://status.brightsg.com/maintenance/519437 Wed, 26 Feb 2025 16:00:05 -0000 https://status.brightsg.com/incident/519437#4fed44bdcc901b2918dce5f897fddc155231a17cddf1fc2d46fe59d492004462 Maintenance Inform Direct will be temporarily unavailable during a release window on Mon 3rd Feb 7.30am-8.00am https://status.brightsg.com/maintenance/516754 Fri, 21 Feb 2025 13:27:36 -0000 https://status.brightsg.com/incident/516754#d8668587c817301a8ab9b326f837194065103262d6ad96d2feb9c202d90bff5f Maintenance Inform Direct will be temporarily unavailable during a release window on Mon 24th Feb 7.30am-8.00am https://status.brightsg.com/maintenance/515442 Wed, 19 Feb 2025 10:15:01 -0000 https://status.brightsg.com/incident/515442#a09467b10e5710781e68a44e78c504e61bfb8e3faaea636836f02b4df3ef5c70 Maintenance A software release will be deployed for Inform Direct, Thu Feb 20th between 7am and 8am, during which time the application may be unavailable. https://status.brightsg.com/incident/504529 Thu, 30 Jan 2025 16:26:00 -0000 https://status.brightsg.com/incident/504529#ec61bd19eac1fb3cba2c6537b9c50eb50e35183b19d631621ede685a48f31f31 Incident Complete: BrightPay maintenance is now complete. https://status.brightsg.com/incident/504529 Thu, 30 Jan 2025 15:52:00 -0000 https://status.brightsg.com/incident/504529#c81ed2663e2c232c417f57cff0143057509c646139730c628f6007d542bbe24c Incident We are currently performing an underlying system maintenance task - systems should remain unaffected during this period. https://status.brightsg.com/incident/503713 Wed, 29 Jan 2025 11:04:00 -0000 https://status.brightsg.com/incident/503713#8be3fc61a2578c19b996c08afd58d6cf24fa636446804b297abf4a8f4ca125bf Incident Resolved: Performance issues with Bright Manager have now been resolved. Thank you for your patience. https://status.brightsg.com/incident/503713 Wed, 29 Jan 2025 09:57:00 -0000 https://status.brightsg.com/incident/503713#6598194b7e4506a0801089b2bc1e8af9e22bec824c2dfa5fcc5abcbba90bfc9b Incident We are currently investigating degraded performance on Bright Manager. https://status.brightsg.com/maintenance/490334 Fri, 03 Jan 2025 16:25:03 -0000 https://status.brightsg.com/incident/490334#4eaa8acdf32fc4cf7c9b85a041630622eae580732e8e3e404ff0fcadd1dd0807 Maintenance On Tuesday Jan 7th, between 8pm and 9pm, our infrastructure provider will be updating some key underlying security technologies which will necessitate a system reboot during this period. We apologise for the inconvenience. https://status.brightsg.com/maintenance/468678 Wed, 27 Nov 2024 14:07:10 -0000 https://status.brightsg.com/incident/468678#91d7f50068ed2c7b4dc8a6ee871a2403ea8e26c9d9d9cd57b6987959b6b99a1d Maintenance Bright Books, AP and SurfPayroll will be undergoing database maintenance to improve performance and resilience capabilities. https://status.brightsg.com/maintenance/468149 Tue, 26 Nov 2024 17:20:57 -0000 https://status.brightsg.com/incident/468149#e87a1258ef64b8219614740aed66e2e9d5180c9f31ed2007e9642b68be9685a0 Maintenance Monday morning, Dec 2nd, we will be performing an updated release of the Inform Direct application between 07h30 and 08h00. https://status.brightsg.com/maintenance/466030 Fri, 22 Nov 2024 16:27:47 -0000 https://status.brightsg.com/incident/466030#46889dd312f794a2b7b0e9dd0f25f92bc931de4befd951c91ee3f0d0fd18c7d0 Maintenance Monday morning, Nov 25th, we will be performing an updated release of the Inform Direct application between 07h30 and 08h00. https://status.brightsg.com/maintenance/413199 Tue, 13 Aug 2024 12:22:26 -0000 https://status.brightsg.com/incident/413199#03d0f8068f6a54bd0661adc91c1e6d11dc40eb103dea0f267f06d44e828fae22 Maintenance BrightBooks, BrightAP and Surf Payroll will be unavailable for a short time while we deploy an updated release. https://status.brightsg.com/incident/406112 Tue, 30 Jul 2024 14:55:00 -0000 https://status.brightsg.com/incident/406112#652736ac5dd03060b8d84c7a9a8e19c785bdfb7808c2cabd6c661f7bf0e32c3d Incident Microsoft global issues resolved - we will continue to monitor our systems for performance and availability. https://status.brightsg.com/maintenance/398949 Tue, 16 Jul 2024 13:49:14 -0000 https://status.brightsg.com/incident/398949#89021cb2e56048d98378af08e53b0a6edf15b81b3a4b689254d9aaeaa9cd551a Maintenance From 19h00 Friday 19th July to 07h30 Monday 22nd July, BrightBooks, BrightAP and SurfPayroll will be undergoing scheduled maintenance. During this time, you will not be able to access these systems. We apologise for any inconvenience this may cause. https://status.brightsg.com/maintenance/385404 Mon, 17 Jun 2024 09:26:06 -0000 https://status.brightsg.com/incident/385404#cd2ced5e976e9bf0c42f41bd86dffd62174d4f1cd87b3d3d12cba15a41b43780 Maintenance Please note that during this time there may be a delay in sending some emails. https://status.brightsg.com/maintenance/380865 Fri, 07 Jun 2024 08:20:00 -0000 https://status.brightsg.com/incident/380865#634f6ab1d7ad745f56e2ee5504959a2b9007d2992b876f43aed3941abc251b1d Maintenance This morning, work will be carried out on BrightID to improve functionality. This may intermittently impact the id.brightsg.com application. https://status.brightsg.com/incident/373193 Wed, 22 May 2024 14:57:00 -0000 https://status.brightsg.com/incident/373193#eeb56fdb4fe29861790851a6c156252b64a468793acda134d9704d7f004d144a Incident Earlier issues with BrightPay are now resolved, and full service capability is back available https://status.brightsg.com/maintenance/321267 Fri, 02 Feb 2024 09:15:59 -0000 https://status.brightsg.com/incident/321267#471471abf8f814a8cea121b29ca4e77ad9f69bb8b24584f1372fecd680beef25 Maintenance From 1.10pm this afternoon, Friday February 2nd 2024, we will be deploying a Hotfix to BrightBooks and BrightAP. During this time, the system may be unavailable. https://status.brightsg.com/incident/256174 Thu, 07 Sep 2023 13:06:00 -0000 https://status.brightsg.com/incident/256174#c128b6fa728b9c05db569447abad848cb44271358164a4ce1408c50b74b56f0d Incident Resolved: The intermittent issues with Connect are now resolved. We continue to closely monitor the service for any reoccurrence. https://status.brightsg.com/incident/256174 Thu, 07 Sep 2023 09:11:00 -0000 https://status.brightsg.com/incident/256174#2ee05bc2461fbc2005a042a2e2a18af415c15cfee52da2d2c98d9e8ee955717b Incident Monitoring: We are continuing to monitor the Connect service over the next few hours to ensure consistency and availability. https://status.brightsg.com/incident/256174 Thu, 07 Sep 2023 08:51:00 -0000 https://status.brightsg.com/incident/256174#6896e071bd5b5a68b995e20dffd12b017937620425fc6b629d6407d295c75cae Incident Unfortunately at present we are having intermittent issues with Connect. We are looking at this urgently and hope to have this resolved as soon as possible. https://status.brightsg.com/incident/255663 Wed, 06 Sep 2023 09:51:00 -0000 https://status.brightsg.com/incident/255663#ffb6fb274cf5b65a41519c9a3d120a485ea2edd160c9a2e9ad85eb0bd2f86305 Incident Resolved: Intermittent issues with Connect have now been resolved. Thank you for your patience. https://status.brightsg.com/incident/255663 Wed, 06 Sep 2023 08:56:00 -0000 https://status.brightsg.com/incident/255663#2f28d570fc92f49ca057300d3798a05b0ee484955a22253262fc5f1cde5ef110 Incident Unfortunately at present we are having intermittent issues with Connect. We are looking at this urgently and hope to have this resolved as soon as possible https://status.brightsg.com/maintenance/232807 Fri, 14 Jul 2023 09:58:17 -0000 https://status.brightsg.com/incident/232807#8d46645db0fdb53988a69d30b115a44f694d06b03e408ec3343a9db6c4c8488c Maintenance We want to make you aware that this Saturday, 15th July, there will be scheduled down time for BrightTax and BTCSoftware Solution cloud platform. This will take place between 7:00 am and 1:00 pm (BST). We will be using this time to perform critical maintenance to the software. During this maintenance window, access to BrightTax and BTCSoftware Solution cloud platform will be paused. Once the maintenance activities are completed, all our services will resume to normal and you will be able to access the software without issue. https://status.brightsg.com/maintenance/229475 Thu, 06 Jul 2023 11:10:11 -0000 https://status.brightsg.com/incident/229475#aa1421a1631c535ad1f0abdb3d7bb0524399f1ddb5c88927d2c195e3b17dcb75 Maintenance Sunday morning, we will be performing some key systems maintenance on the Surf suite of products. During this time, you may lose connection. https://status.brightsg.com/maintenance/220581 Thu, 15 Jun 2023 12:08:48 -0000 https://status.brightsg.com/incident/220581#62ff319005486d2514bfb6dee114abd74a506f5d05413a4ba44676fd3326cbe0 Maintenance Scheduled monthly release deployment(s) to Surf systems. https://status.brightsg.com/incident/219116 Mon, 12 Jun 2023 11:44:00 -0000 https://status.brightsg.com/incident/219116#4764071c3b9b0acce85b12537e9821fb134a384f1acc3bc9f4c7aed2d3395173 Incident Resolved: we have now resolved the system issue impacting Connect. https://status.brightsg.com/incident/219116 Mon, 12 Jun 2023 11:31:00 -0000 https://status.brightsg.com/incident/219116#3cf5133f2fa85555ff15c5f3eaa01c02497c32adf418815e9376ea0bd320aa27 Incident Investigating: we are currently investigating downtime with the Connect application. Our engineers are currently working to identify and resolve. https://status.brightsg.com/maintenance/216879 Tue, 06 Jun 2023 17:00:00 -0000 https://status.brightsg.com/incident/216879#0848b33be1020592b4fe383605923caafbb7a215de234a31dcbe799aa1eb5ec9 Maintenance We are migrating the MyESS service to Azure. https://status.brightsg.com/incident/210473 Wed, 24 May 2023 09:25:00 -0000 https://status.brightsg.com/incident/210473#a91e53b18828b21fcfe9851f3238d381a4ee3191810f9bae28a86d7312b5efc4 Incident Resolved: performance issues have been resolved and remain actively monitored. https://status.brightsg.com/incident/210473 Tue, 23 May 2023 09:35:00 -0000 https://status.brightsg.com/incident/210473#75da1908697db8732623e0047c499da7a2508bd34063577f16925ed44684cd0f Incident Monitoring - we are continuing to monitor performance levels across the Surf suite of products today. https://status.brightsg.com/incident/210473 Mon, 22 May 2023 09:11:00 -0000 https://status.brightsg.com/incident/210473#939ad5be2a7bff560dc9aff1041d34dc1f9bb1fdae076e12811331878da0590f Incident We are currently investigating some reports of performance degradation for some specific Surf Accounts Production functions. We will continue to monitor throughout the day. https://status.brightsg.com/maintenance/200979 Thu, 27 Apr 2023 14:34:50 -0000 https://status.brightsg.com/incident/200979#3d26a7c4a9fb7d5f26360fb046e31841e194b026e4f9a0a208cefc91758bc1db Maintenance Deployment of latest functionality and feature upgrades to our Surf suite of products. https://status.brightsg.com/maintenance/190101 Tue, 28 Mar 2023 12:08:34 -0000 https://status.brightsg.com/incident/190101#d5be5ad0a743b3ce003d00bc9d45224d3b0144de5091524b8b9de84bf4b486b9 Maintenance A minor code update is scheduled for deployment that could impact some Surf Accounts Production functionality. Systems will remain up and available. https://status.brightsg.com/maintenance/142220 Tue, 06 Dec 2022 12:38:59 -0000 https://status.brightsg.com/incident/142220#8f3ecf405ee1163966979ff1e92111f71836bd8775f4184eb6e16dd0f763b1d8 Maintenance A minor AP fix release will be deployed today at 1pm