Incidents reported on status page for Bright Software Group https://status.brightsg.com/ https://d1lppblt9t2x15.cloudfront.net/logos/819bdf37e1172a4e83af48b6cecf1b9e.png https://status.brightsg.com/ en https://status.brightsg.com/incident/1010846 Mon, 17 Aug 2026 06:30:00 -0000 https://status.brightsg.com/incident/1010846#13e793fd13472b6fe2bd2ef8f7be41ed6aa4f4ed75399cc43b22c1c9d6845a02 Inform Direct will be unavailable during a planned release window. https://status.brightsg.com/ Mon, 10 Aug 2026 16:26:13 +0000 https://status.brightsg.com/#83c19b98ef0203f9f58e7e5dabd08d5e44407962f2373a998b11ca05625198a4 Inform Direct recovered https://status.brightsg.com/ Mon, 10 Aug 2026 16:22:45 +0000 https://status.brightsg.com/#83c19b98ef0203f9f58e7e5dabd08d5e44407962f2373a998b11ca05625198a4 Inform Direct went down https://status.brightsg.com/ Sun, 09 Aug 2026 02:50:37 +0000 https://status.brightsg.com/#467159cafbb32ca33ee285578f90493352c7cdc4e1c7f93f04bf1caf3b9d0e78 myess.ie recovered https://status.brightsg.com/ Sun, 09 Aug 2026 02:45:54 +0000 https://status.brightsg.com/#467159cafbb32ca33ee285578f90493352c7cdc4e1c7f93f04bf1caf3b9d0e78 myess.ie went down https://status.brightsg.com/ Tue, 04 Aug 2026 06:49:10 +0000 https://status.brightsg.com/#96b50731d4c71c305c2ceb064dc2a95b6780a697684c5520ae8db7871c5cff01 Inform Direct recovered https://status.brightsg.com/ Tue, 04 Aug 2026 06:46:06 +0000 https://status.brightsg.com/#96b50731d4c71c305c2ceb064dc2a95b6780a697684c5520ae8db7871c5cff01 Inform Direct went down https://status.brightsg.com/ Sat, 01 Aug 2026 03:28:25 +0000 https://status.brightsg.com/#44f426db48bde305a7f82761fb0c44293b3cc12adc8a48a2f884c81ec4b7929e BrightPropose recovered https://status.brightsg.com/ Sat, 01 Aug 2026 03:25:57 +0000 https://status.brightsg.com/#44f426db48bde305a7f82761fb0c44293b3cc12adc8a48a2f884c81ec4b7929e BrightPropose went down https://status.brightsg.com/ Fri, 31 Jul 2026 07:10:30 +0000 https://status.brightsg.com/#1ecbb42e78593bd051822dd4651e77e51defbc958d673e7cddd8a3c236497349 BrightID recovered https://status.brightsg.com/ Fri, 31 Jul 2026 07:02:31 +0000 https://status.brightsg.com/#1ecbb42e78593bd051822dd4651e77e51defbc958d673e7cddd8a3c236497349 BrightID went down https://status.brightsg.com/ Thu, 30 Jul 2026 17:49:40 +0000 https://status.brightsg.com/#6fb5361cccb78786bf20a933d704582bfc9c6af9552b0fab87301e156374aba0 BrightManager recovered https://status.brightsg.com/ Thu, 30 Jul 2026 17:45:31 +0000 https://status.brightsg.com/#6fb5361cccb78786bf20a933d704582bfc9c6af9552b0fab87301e156374aba0 BrightManager went down https://status.brightsg.com/ Wed, 29 Jul 2026 19:37:34 +0000 https://status.brightsg.com/#54bb3a1366f95c5f739bdb9995a5e1e1b18808144c9428f1a88680876493d62c BrightManager recovered https://status.brightsg.com/ Wed, 29 Jul 2026 19:35:24 +0000 https://status.brightsg.com/#54bb3a1366f95c5f739bdb9995a5e1e1b18808144c9428f1a88680876493d62c BrightManager went down https://status.brightsg.com/ Wed, 29 Jul 2026 18:31:34 +0000 https://status.brightsg.com/#0593b47205e2316e8c64770c4f6e004e1556e800ac3dfd2c352f656563ed0259 BrightManager recovered https://status.brightsg.com/ Wed, 29 Jul 2026 18:29:25 +0000 https://status.brightsg.com/#0593b47205e2316e8c64770c4f6e004e1556e800ac3dfd2c352f656563ed0259 BrightManager went down https://status.brightsg.com/ Wed, 29 Jul 2026 17:31:32 +0000 https://status.brightsg.com/#3ab3ee41636d10e10c7754df9f9ed3e4037f7a8035e467f3a3947a479d2b0190 BrightManager recovered https://status.brightsg.com/ Wed, 29 Jul 2026 17:27:28 +0000 https://status.brightsg.com/#3ab3ee41636d10e10c7754df9f9ed3e4037f7a8035e467f3a3947a479d2b0190 BrightManager went down https://status.brightsg.com/incident/984825 Wed, 29 Jul 2026 12:18:00 -0000 https://status.brightsg.com/incident/984825#a342ad3c2ce6c095f011dfb67cd522a84e2d2272155ceb93ed08a17eb2f449f9 The root cause has been identified and a fix applied. Login issues have now been resolved. MFA is temporarily disabled on BrightWorkPapers. https://status.brightsg.com/ Wed, 29 Jul 2026 11:52:35 +0000 https://status.brightsg.com/#ea10526efb4a6219fd4ca9be9c61b4a034b0ba21b6cc89f64075641c6605158e MyWorkpapers recovered https://status.brightsg.com/incident/984825 Wed, 29 Jul 2026 10:43:00 -0000 https://status.brightsg.com/incident/984825#58aafd1e66eaf5d57a18f53fa8b8cfdfa13eea9bda5187ebb8d972fbc2044897 Login is currently experiencing issues. The team are investigating and are working on a fix. https://status.brightsg.com/ Wed, 29 Jul 2026 10:18:33 +0000 https://status.brightsg.com/#ea10526efb4a6219fd4ca9be9c61b4a034b0ba21b6cc89f64075641c6605158e MyWorkpapers went down https://status.brightsg.com/incident/982650 Wed, 29 Jul 2026 08:06:00 -0000 https://status.brightsg.com/incident/982650#4f47c004573405bcfce3e64d250bc395ed1ee26a3293901ab0774e8563b9c853 BrightPay UK mail delivery has resumed as normal. Apologies for the delay. https://status.brightsg.com/incident/982650 Tue, 28 Jul 2026 12:17:00 -0000 https://status.brightsg.com/incident/982650#f72858c7a5b1722bd277b63129b4c89ebadc123259fe964ab76eeb669e75b1a4 BrightPay email functionality is currently unavailable in the UK. Our Engineering Team are investigating. https://status.brightsg.com/incident/980172 Mon, 27 Jul 2026 09:46:00 -0000 https://status.brightsg.com/incident/980172#ec1ebd4b73e0edcb31ee489386a2acd521f7d37d8d9eb91896138011517e1bb3 The underlying issue has been resolved. Our team will continue to monitor for further recurrence. https://status.brightsg.com/incident/980172 Mon, 27 Jul 2026 08:45:00 -0000 https://status.brightsg.com/incident/980172#e6cb0b83aceac22eee171c2eadc3d283dc24c9be581dee3d91f9b8d30817126b The issue has been identified and a fix is being implemented. https://status.brightsg.com/ Mon, 27 Jul 2026 08:29:28 +0000 https://status.brightsg.com/#8450d54e9116f6970f70cb5d6c3703e356d3ede3f4b93f63622e3e498bbe2886 BrightManager recovered https://status.brightsg.com/ Mon, 27 Jul 2026 08:21:29 +0000 https://status.brightsg.com/#8450d54e9116f6970f70cb5d6c3703e356d3ede3f4b93f63622e3e498bbe2886 BrightManager went down https://status.brightsg.com/incident/980172 Mon, 27 Jul 2026 08:18:00 -0000 https://status.brightsg.com/incident/980172#2e9afd2692abf781deccc65a3786dbf15dcee3f02724aa829d1cdc70759d7f67 We are aware of reports of slowness and are investigating. https://status.brightsg.com/ Mon, 27 Jul 2026 08:15:42 +0000 https://status.brightsg.com/#72ec523a03f79b8b9186a7ab18933376c06fab35a8d5aec3b07c85f1e92d47d0 BrightManager recovered https://status.brightsg.com/ Mon, 27 Jul 2026 08:13:41 +0000 https://status.brightsg.com/#72ec523a03f79b8b9186a7ab18933376c06fab35a8d5aec3b07c85f1e92d47d0 BrightManager went down https://status.brightsg.com/ Sat, 25 Jul 2026 15:37:32 +0000 https://status.brightsg.com/#0ca9cc2fa281828bc4264f39aec2f36ed17820cf91c90ecdc93c2589bab41270 BrightManager recovered https://status.brightsg.com/ Sat, 25 Jul 2026 15:29:29 +0000 https://status.brightsg.com/#0ca9cc2fa281828bc4264f39aec2f36ed17820cf91c90ecdc93c2589bab41270 BrightManager went down https://status.brightsg.com/ Sat, 25 Jul 2026 14:47:34 +0000 https://status.brightsg.com/#bacba15607db90754ba052ca47e4ee53874460fe31b922176ee459f34a7901bd BrightManager recovered https://status.brightsg.com/ Sat, 25 Jul 2026 14:41:33 +0000 https://status.brightsg.com/#bacba15607db90754ba052ca47e4ee53874460fe31b922176ee459f34a7901bd BrightManager went down https://status.brightsg.com/ Sat, 25 Jul 2026 14:39:10 +0000 https://status.brightsg.com/#fa80a89d02ba5b55cec6f236dd8fe90826906c753c335ed95dcd767d92269ede BrightManager recovered https://status.brightsg.com/ Sat, 25 Jul 2026 14:31:33 +0000 https://status.brightsg.com/#fa80a89d02ba5b55cec6f236dd8fe90826906c753c335ed95dcd767d92269ede BrightManager went down https://status.brightsg.com/incident/977329 Sat, 25 Jul 2026 01:39:00 -0000 https://status.brightsg.com/incident/977329#1df90c983fbfb887adbc5eb38de6e43afa6e3a057bcb46ba63716ce7a53deef6 Service has been resumed. https://status.brightsg.com/ Wed, 22 Jul 2026 15:27:58 +0000 https://status.brightsg.com/#c5a14d95cdcdd6954be998f90e5d5d9973c1f6640a823926764980935017ddc2 BrightManager recovered https://status.brightsg.com/ Wed, 22 Jul 2026 15:20:30 +0000 https://status.brightsg.com/#c5a14d95cdcdd6954be998f90e5d5d9973c1f6640a823926764980935017ddc2 BrightManager went down https://status.brightsg.com/ Wed, 22 Jul 2026 08:23:40 +0000 https://status.brightsg.com/#2db2b504a8ae69b011e04e41d1cb5d89883077909519772c37f266d026627424 MyWorkpapers recovered https://status.brightsg.com/ Wed, 22 Jul 2026 08:21:34 +0000 https://status.brightsg.com/#2db2b504a8ae69b011e04e41d1cb5d89883077909519772c37f266d026627424 MyWorkpapers went down https://status.brightsg.com/incident/967018 Fri, 17 Jul 2026 08:39:00 -0000 https://status.brightsg.com/incident/967018#d705ccb0b9a3e41609c492d33a79afbdd5f11f27dc886ec42d2ade833d1a255e The root cause of the issue has been discovered and fixed. The team are continuing to monitor. https://status.brightsg.com/ Fri, 17 Jul 2026 08:35:36 +0000 https://status.brightsg.com/#071ae091ea6fee37b3dbe3d524cb48cf98295597ce8e2b491fa5aeb1fa7ca65c BrightManager recovered https://status.brightsg.com/incident/967018 Fri, 17 Jul 2026 08:24:00 -0000 https://status.brightsg.com/incident/967018#4caec4045edaa6acffe884d575d60dcbdfae9866e1dc58f847e09bc66c2a08e0 The team are investigating issues on BrightManager. https://status.brightsg.com/ Fri, 17 Jul 2026 08:22:26 +0000 https://status.brightsg.com/#071ae091ea6fee37b3dbe3d524cb48cf98295597ce8e2b491fa5aeb1fa7ca65c BrightManager went down https://status.brightsg.com/ Fri, 17 Jul 2026 04:10:45 +0000 https://status.brightsg.com/#bb1ad4015bf69320f3a71e9bf52e9f3668be7aa0a2156a012248db669868ebf7 BrightAP recovered https://status.brightsg.com/ Fri, 17 Jul 2026 04:06:25 +0000 https://status.brightsg.com/#bb1ad4015bf69320f3a71e9bf52e9f3668be7aa0a2156a012248db669868ebf7 BrightAP went down https://status.brightsg.com/incident/963889 Wed, 15 Jul 2026 11:10:00 -0000 https://status.brightsg.com/incident/963889#ba78c28d54a838630811fdbe315413a4d2a387ea0cb8cc5bbf2c25b349cbb688 We have restored service to the white label portal. https://status.brightsg.com/incident/963889 Wed, 15 Jul 2026 09:39:00 -0000 https://status.brightsg.com/incident/963889#042fcfef1a3a73cbaec3a249f756af7cbb800d085a3c1a69bc99cefebcb95d29 Remedial activity is still underway, and the team are working on restoring service to the white label portal. https://status.brightsg.com/incident/963889 Wed, 15 Jul 2026 08:35:00 -0000 https://status.brightsg.com/incident/963889#e671f471af74e04233dcdbb0058bb1a6673b204e5769b462607f469a341d0cb2 The team are continuing to work to restore the white label portal this morning. https://status.brightsg.com/ Wed, 15 Jul 2026 00:45:34 +0000 https://status.brightsg.com/#12dfd03ce2d7ef42295fcf1f45eac74778087d52b0e1f31a0105d2623057837b myess.ie recovered https://status.brightsg.com/ Wed, 15 Jul 2026 00:40:37 +0000 https://status.brightsg.com/#12dfd03ce2d7ef42295fcf1f45eac74778087d52b0e1f31a0105d2623057837b myess.ie went down https://status.brightsg.com/incident/963889 Tue, 14 Jul 2026 22:30:00 -0000 https://status.brightsg.com/incident/963889#39d999b18f932bf093f4b9ff854021c5001fb10ab2b90c625198d00d1aebc541 The team have performed remedial activity on the impacted service. We expect the White Label portal functionality to be restored in the morning. https://status.brightsg.com/incident/963889 Tue, 14 Jul 2026 21:03:00 -0000 https://status.brightsg.com/incident/963889#8e92c07aed2cf214ba9e089cdc3e7efbc6e7c65dead7a17b2befd8c3bdb407b7 The team are carrying out remedial action which may incur brief downtime on the main BrightManager site. https://status.brightsg.com/incident/963889 Tue, 14 Jul 2026 19:29:00 -0000 https://status.brightsg.com/incident/963889#1caec3c3f1c124b65162e739c48a758db8d308e376f983bdd13d39fdd364ec48 The BrightManager white label portal is currently down. The team are investigating. https://status.brightsg.com/ Sun, 12 Jul 2026 02:50:43 +0000 https://status.brightsg.com/#608871adcb8fc23fc43316badafd3408848c66fee8e931ec9bb372ef2329d576 myess.ie recovered https://status.brightsg.com/ Sun, 12 Jul 2026 02:45:54 +0000 https://status.brightsg.com/#608871adcb8fc23fc43316badafd3408848c66fee8e931ec9bb372ef2329d576 myess.ie went down https://status.brightsg.com/ Sun, 05 Jul 2026 02:50:43 +0000 https://status.brightsg.com/#4ab5366a0150a14e7fd638efdeb65db940c7cf4fe6efbdf7966208b4350f2faf myess.ie recovered https://status.brightsg.com/ Sun, 05 Jul 2026 02:45:54 +0000 https://status.brightsg.com/#4ab5366a0150a14e7fd638efdeb65db940c7cf4fe6efbdf7966208b4350f2faf myess.ie went down https://status.brightsg.com/incident/939602 Tue, 30 Jun 2026 16:53:00 -0000 https://status.brightsg.com/incident/939602#b192d87d2e081ded61324020172d8f889b807c8f3f67454002d7243e3710e2d3 Some users experienced issues with the MFA challenge where MFA codes were not being sent promptly. We've applied a change to resolve the issue and are continuing to monitor. https://status.brightsg.com/ Tue, 30 Jun 2026 13:30:50 +0000 https://status.brightsg.com/#7c0c6a93a8e1df4bd3681fa6c7eed80a06c0575dd6a2f949721c1491e3e9b367 BrightAP recovered https://status.brightsg.com/ Tue, 30 Jun 2026 13:25:52 +0000 https://status.brightsg.com/#7c0c6a93a8e1df4bd3681fa6c7eed80a06c0575dd6a2f949721c1491e3e9b367 BrightAP went down https://status.brightsg.com/ Tue, 30 Jun 2026 07:10:27 +0000 https://status.brightsg.com/#de52477ad4e661b66ec71cb0680cd48829b598cf932144aec8ad68a627486fc7 BrightID recovered https://status.brightsg.com/ Tue, 30 Jun 2026 07:02:18 +0000 https://status.brightsg.com/#de52477ad4e661b66ec71cb0680cd48829b598cf932144aec8ad68a627486fc7 BrightID went down https://status.brightsg.com/ Fri, 26 Jun 2026 08:21:56 +0000 https://status.brightsg.com/#af406b475286a41291282737eb6b5670e242657603c54a54ef084e277dbe9e3e MyWorkpapers recovered https://status.brightsg.com/ Fri, 26 Jun 2026 08:05:26 +0000 https://status.brightsg.com/#af406b475286a41291282737eb6b5670e242657603c54a54ef084e277dbe9e3e MyWorkpapers went down https://status.brightsg.com/ Fri, 26 Jun 2026 08:03:32 +0000 https://status.brightsg.com/#4b39e931cdb86b0825f9369652207d17968821734a2b4c2278dfdfd2d22d0f57 MyWorkpapers recovered https://status.brightsg.com/ Fri, 26 Jun 2026 07:45:28 +0000 https://status.brightsg.com/#4b39e931cdb86b0825f9369652207d17968821734a2b4c2278dfdfd2d22d0f57 MyWorkpapers went down https://status.brightsg.com/ Fri, 26 Jun 2026 07:43:29 +0000 https://status.brightsg.com/#3b08766899c913a8d83dead58134bae26fe0adfcb5fc334d9f5166ef029860d1 MyWorkpapers recovered https://status.brightsg.com/ Fri, 26 Jun 2026 07:38:24 +0000 https://status.brightsg.com/#3b08766899c913a8d83dead58134bae26fe0adfcb5fc334d9f5166ef029860d1 MyWorkpapers went down https://status.brightsg.com/ Fri, 26 Jun 2026 07:35:28 +0000 https://status.brightsg.com/#1728a16977cf10f960cd20fb071ba59be4c269fe3fd804f211162047bb8038cc MyWorkpapers recovered https://status.brightsg.com/ Fri, 26 Jun 2026 07:30:28 +0000 https://status.brightsg.com/#1728a16977cf10f960cd20fb071ba59be4c269fe3fd804f211162047bb8038cc MyWorkpapers went down https://status.brightsg.com/ Fri, 26 Jun 2026 07:27:33 +0000 https://status.brightsg.com/#0cdec41dbf73a9680c47010859df2bf80168dca67922e051561f4ecb9cd9e4c5 MyWorkpapers recovered https://status.brightsg.com/ Fri, 26 Jun 2026 07:23:25 +0000 https://status.brightsg.com/#0cdec41dbf73a9680c47010859df2bf80168dca67922e051561f4ecb9cd9e4c5 MyWorkpapers went down https://status.brightsg.com/ Fri, 26 Jun 2026 07:19:28 +0000 https://status.brightsg.com/#8616e38dfef6d24110e04d8a55f97e4ee33f3c4632e7b20f2e30c51edaa13509 MyWorkpapers recovered https://status.brightsg.com/ Fri, 26 Jun 2026 07:07:49 +0000 https://status.brightsg.com/#8616e38dfef6d24110e04d8a55f97e4ee33f3c4632e7b20f2e30c51edaa13509 MyWorkpapers went down https://status.brightsg.com/ Mon, 15 Jun 2026 12:39:54 +0000 https://status.brightsg.com/#e6849cd0e5b0ab91b3bd9225f25b8e310d10d2df7c6b8b3f0a6ed49cbe14d113 Inform Direct recovered https://status.brightsg.com/ Mon, 15 Jun 2026 12:37:49 +0000 https://status.brightsg.com/#e6849cd0e5b0ab91b3bd9225f25b8e310d10d2df7c6b8b3f0a6ed49cbe14d113 Inform Direct went down https://status.brightsg.com/ Sun, 14 Jun 2026 02:50:37 +0000 https://status.brightsg.com/#3ff77b030ba382dda13edb38d39e33db84c35a0e033b826bdc9c6b8993bf4df0 myess.ie recovered https://status.brightsg.com/ Sun, 14 Jun 2026 02:45:53 +0000 https://status.brightsg.com/#3ff77b030ba382dda13edb38d39e33db84c35a0e033b826bdc9c6b8993bf4df0 myess.ie went down https://status.brightsg.com/ Fri, 12 Jun 2026 23:06:55 +0000 https://status.brightsg.com/#694e575e65500e66954e69e1a4a68b5cbfe23829934d66876b35622263764993 BrightPropose recovered https://status.brightsg.com/ Fri, 12 Jun 2026 23:04:15 +0000 https://status.brightsg.com/#694e575e65500e66954e69e1a4a68b5cbfe23829934d66876b35622263764993 BrightPropose went down https://status.brightsg.com/ Sun, 07 Jun 2026 02:50:34 +0000 https://status.brightsg.com/#37054b7b0a6cb27f3ceba560cc1d2c547a80f34ab6fbee3b223f11c2e5b1ec35 myess.ie recovered https://status.brightsg.com/ Sun, 07 Jun 2026 02:45:55 +0000 https://status.brightsg.com/#37054b7b0a6cb27f3ceba560cc1d2c547a80f34ab6fbee3b223f11c2e5b1ec35 myess.ie went down https://status.brightsg.com/ Tue, 02 Jun 2026 12:42:01 +0000 https://status.brightsg.com/#9e70579258a58d9e2a6f627126ad4b6e8a1d5a095054d0e15d26da35dbb4b7a2 Inform Direct recovered https://status.brightsg.com/ Tue, 02 Jun 2026 12:39:54 +0000 https://status.brightsg.com/#9e70579258a58d9e2a6f627126ad4b6e8a1d5a095054d0e15d26da35dbb4b7a2 Inform Direct went down https://status.brightsg.com/ Sun, 31 May 2026 02:50:42 +0000 https://status.brightsg.com/#450c1704baa10991ad484bfdde7abbd61e6926a94599ecf29d8de0cc3bc7a179 myess.ie recovered https://status.brightsg.com/ Sun, 31 May 2026 02:45:59 +0000 https://status.brightsg.com/#450c1704baa10991ad484bfdde7abbd61e6926a94599ecf29d8de0cc3bc7a179 myess.ie went down https://status.brightsg.com/incident/904085 Sun, 24 May 2026 17:57:00 -0000 https://status.brightsg.com/incident/904085#31f522c07b2d178ae6218fdaaef846fea8cf7050426a3b2035ec05bf62cdbb1d The team have resolved an issue impacting purchasing credits for BrightManager. https://status.brightsg.com/incident/904085 Sun, 24 May 2026 16:49:00 -0000 https://status.brightsg.com/incident/904085#bc3d26b7a6343797738a0e12cd34330dc36765bd213333c3e58316a6cb14289d Our monitoring has detected some issues with BrightManager interactions with BirghtHub. The team are investigating. https://status.brightsg.com/incident/904085 Sun, 24 May 2026 12:56:00 -0000 https://status.brightsg.com/incident/904085#b5e32608407f72dcb067e7f6c0a9dc412a2c8a5c633fe724676bb17fbc5ab7a1 The team have applied a fix, and service has being restored. We will continue to monitor. https://status.brightsg.com/incident/904085 Sun, 24 May 2026 12:37:00 -0000 https://status.brightsg.com/incident/904085#135e5586744510c69a97f49686733ff5f5b41089c2707bc4a3e420bde43e12e5 The team are continuing to investigate and are working on restoring service https://status.brightsg.com/incident/904085 Sun, 24 May 2026 11:23:00 -0000 https://status.brightsg.com/incident/904085#6fb0cf47986e5949bd9dcde5d5bec1a9c6d127c7a0894110a4da1a87523ab32b We are currently investigating issues with logging in to our applications. https://status.brightsg.com/ Sun, 17 May 2026 02:50:34 +0000 https://status.brightsg.com/#9306678074570ea312f4088c3f9c2cc82a38d325209879f70a4623892fea05e6 myess.ie recovered https://status.brightsg.com/ Sun, 17 May 2026 02:45:47 +0000 https://status.brightsg.com/#9306678074570ea312f4088c3f9c2cc82a38d325209879f70a4623892fea05e6 myess.ie went down https://status.brightsg.com/incident/876375 Wed, 22 Apr 2026 16:08:00 -0000 https://status.brightsg.com/incident/876375#fad2829a7fa7fb6722583569a3319373b74f169daaeb13c2502a246292b7aefd The Client Portal is now available to all users. https://status.brightsg.com/incident/876375 Wed, 22 Apr 2026 08:52:00 -0000 https://status.brightsg.com/incident/876375#c78aebc34c0e510b197325b895a7988368e2f64aa86bf4ca3faa272b952ea8ef We expect to resolve access for the few remaining Client Portal accounts by 5pm today. https://status.brightsg.com/incident/876375 Tue, 21 Apr 2026 17:32:00 -0000 https://status.brightsg.com/incident/876375#abcd3c2c427f5bdda9d104272f48b5206a1bb189dab8a98e52df86bbc25ebe79 All but a handful of accounts can now access the portal. Further action to enable the remaining few will be taken tomorrow morning. https://status.brightsg.com/incident/876375 Tue, 21 Apr 2026 16:35:00 -0000 https://status.brightsg.com/incident/876375#267265009b968a33ba8dc776e57c98ee2d9876c4e57f7c406db09ac2c3b41676 The team is continuing its remedial actions. The portal is being re-enabled for all but a small handful of client account. https://status.brightsg.com/incident/876375 Tue, 21 Apr 2026 13:41:00 -0000 https://status.brightsg.com/incident/876375#83af9d8f121d988d0c0fb4b1be380bfd2f73dd1ba872838f1bbca34a21837d51 The team have re-enabled the portal for the majority of users. Further remediation activities are ongoing ahead of re-enabling for the remaining users. https://status.brightsg.com/incident/876375 Tue, 21 Apr 2026 12:10:00 -0000 https://status.brightsg.com/incident/876375#c11fb8460d61eb74eaed8db7b8a3b5a6e73348a2fd53c2a21fce03511cf2fca9 The team have identified a root cause and have applied a fix. The team are performing further remediation activities ahead of re-enabling the portal, https://status.brightsg.com/incident/876375 Tue, 21 Apr 2026 09:44:00 -0000 https://status.brightsg.com/incident/876375#a6cf6c7f7b8acf598d18d4d19cadb8148b3c274a20c7908a2e8fe3c923a02304 The team have temporarily deactivated the portal whilst they continue to investigate. https://status.brightsg.com/incident/876375 Tue, 21 Apr 2026 09:12:00 -0000 https://status.brightsg.com/incident/876375#7aebc29c76aeffc3b08d1f44dcedc00c8809365667be0a85f2a9e3ee7a75261f The team are currently investigating an issue with BrightManager Client Portal. https://status.brightsg.com/incident/862516 Wed, 08 Apr 2026 09:43:00 -0000 https://status.brightsg.com/incident/862516#5b4a45cecf437216e90196617d5d02f9d39ad621816dba48c210cdc16439fc33 We have resolved the issues. The team will continue to monitor and improve the portal. https://status.brightsg.com/incident/862516 Thu, 02 Apr 2026 10:28:00 -0000 https://status.brightsg.com/incident/862516#185051732c0809476a8c12f120efffde7a21d9999ec7ac360ecaac29be96e4d0 The portal has been updated so that documents are now fully visible. Some issues persist with being able to download them. The team are preparing a fix. https://status.brightsg.com/incident/862516 Wed, 01 Apr 2026 17:58:00 -0000 https://status.brightsg.com/incident/862516#74502edd672eca9ba2fa070df8691289c6397c8769a7738cb4f0ba0384ed618d The team have applied a change and are monitoring the impact. Full functionality in the portal will be re-enabled in the morning. https://status.brightsg.com/incident/862516 Wed, 01 Apr 2026 16:21:00 -0000 https://status.brightsg.com/incident/862516#3d81949f3915734e4cbee06d48e5fe17a2a0c1e20296e31009fbdf47a56260d8 We have re-enabled the portal for employees and clients. HR Resources are currently only accessible in BrightPay, but are not available in the portals. https://status.brightsg.com/incident/862516 Wed, 01 Apr 2026 15:46:00 -0000 https://status.brightsg.com/incident/862516#1d501ef865880746896cf26f462ce33e74d58f6a20a0f84d57930e0fb3e9af63 Our engineering teams have identified the root cause and are preparing mitigating steps. https://status.brightsg.com/incident/862516 Wed, 01 Apr 2026 15:29:00 -0000 https://status.brightsg.com/incident/862516#9d7216c6a1a4e54f1d14c1ada64eaf473c7415179cfe2217901ac053aaa00608 We appreciate your patience and understanding while we continue to investigate an issue with the Employee and Client Portals. https://status.brightsg.com/incident/862516 Wed, 01 Apr 2026 14:06:00 -0000 https://status.brightsg.com/incident/862516#1e3567b1d597bd858ef3b7cf462da914c22ac572fa4d0f2b8ac8384b572bae27 We are currently investigating an issue with BrightPay and have temporarily restricted some levels of access. https://status.brightsg.com/incident/834994 Fri, 27 Feb 2026 09:39:00 -0000 https://status.brightsg.com/incident/834994#76c726ca4fb72b50ff00a88f0f026b8522938b3618060b751dd6b859a4ab8811 The team have increased capacity to the affected services and the issue has resolved. The team will continue to monitor. https://status.brightsg.com/incident/834992 Fri, 27 Feb 2026 09:38:00 -0000 https://status.brightsg.com/incident/834992#0919ba1cd975b44ee4ab30400c62a390735ea623da9bfa9f2a7e81547cb1e585 We have identified the cause and applied a fix which has restore service. The team will continue to monitor. https://status.brightsg.com/incident/834994 Fri, 27 Feb 2026 09:30:00 -0000 https://status.brightsg.com/incident/834994#64577915cdaef49cc90eafed852e00fd101d25e9afd6368fdb04c288d48a034a The team have applied a fix and are monitoring. https://status.brightsg.com/incident/834992 Fri, 27 Feb 2026 09:28:00 -0000 https://status.brightsg.com/incident/834992#f0e12c035cc4445280a717f88ce840e2563a23ba9263fd920bb14ff264cef556 The team are applying a fix to the issue. https://status.brightsg.com/incident/821601 Mon, 09 Feb 2026 09:21:00 -0000 https://status.brightsg.com/incident/821601#b22ed2f7f9adab0b5d6304d0ca920788a29acfd34dd940a7d17a0dbb513ae8ad Access issues are currently resolved but we continue to monitor with Fortinet Support. https://status.brightsg.com/incident/819347 Fri, 06 Feb 2026 17:00:00 -0000 https://status.brightsg.com/incident/819347#7c5e6705a2eff1e01e07199d61efaeec13a7d9a6a86e61579495ea969b6f86cc Inform Direct will be unavailable while we perform some essential underlying infrastructure maintenanc. https://status.brightsg.com/incident/811950 Mon, 26 Jan 2026 15:30:00 -0000 https://status.brightsg.com/incident/811950#c5b3dfa8b750c768df0472b3d1636a19497d3805e3c5c3d69ae89682cc477106 Response times have returned to normal ranges. The team have added further capacity to ensure ongoing stability and are closely monitoring performance metrics. https://status.brightsg.com/incident/811950 Mon, 26 Jan 2026 14:22:00 -0000 https://status.brightsg.com/incident/811950#6796a4227495cb558b8559989327e99d34187cde931d45b4dbcd4ffbac144458 Remedial action has pushed average response times down to normal ranges. The team are monitoring and planning further actions. https://status.brightsg.com/incident/811950 Mon, 26 Jan 2026 13:20:00 -0000 https://status.brightsg.com/incident/811950#1541ff8504974635e72e56b86d6cd471e84077d432f33709519973380a9adf33 More resources have been added to attempt to alleviate the issue whilst the team investigate the root cause of the problem https://status.brightsg.com/incident/811950 Mon, 26 Jan 2026 12:13:00 -0000 https://status.brightsg.com/incident/811950#7ffef2e15c443512ccdcab1570f7f7d7ddc191b24f5b330ea8883325b8138735 Change applied to BrightID. The team are monitoring. https://status.brightsg.com/incident/811950 Mon, 26 Jan 2026 11:51:00 -0000 https://status.brightsg.com/incident/811950#ee13a8a063c9c2f1768109dbaae8e6dc830c4514c98890229cfc84c195740511 BrightID is experiencing performance degradation as well. The team are applying a change to correct the issue. https://status.brightsg.com/incident/811950 Mon, 26 Jan 2026 11:15:00 -0000 https://status.brightsg.com/incident/811950#e8102a5b15ab8966e9f03bc6d0e832e84070faa0704cfa46e9e6aab8b94d7ee1 BrightPay is currently exhibiting performance degradation. The team are conducting remedial actions https://status.brightsg.com/incident/810326 Fri, 23 Jan 2026 15:55:00 -0000 https://status.brightsg.com/incident/810326#d7cc434f78baf226fea18df207f2c0bd9773480348d3edd05b8faa63c300a9af Performance issues identified with BrightPay have now been resolved. We continue to monitor. https://status.brightsg.com/incident/810326 Fri, 23 Jan 2026 11:58:00 -0000 https://status.brightsg.com/incident/810326#d0f727cf82ef8c19bd1df163cd3dfcad963ee4aa0ebc19b8a6a4b73d3f90ba27 Our team are currently investigating some performance issues across BrightPay. https://status.brightsg.com/incident/803571 Tue, 13 Jan 2026 11:59:00 -0000 https://status.brightsg.com/incident/803571#ad126906ade71e3a73aa98e02a709b0bf3702824cf69837825cfb6acd46d877d Resolved: there are no further reports of any issues with BrightID. However, we will continue to monitor. https://status.brightsg.com/incident/803571 Tue, 13 Jan 2026 09:46:00 -0000 https://status.brightsg.com/incident/803571#5827a4312fcb16bd3491de82d5c8ad8bb6df7e75169f859899e8d4302eb1a13f We are aware of potential issues logging into Bright applications via BrightID, and are currently monitoring the situation https://status.brightsg.com/incident/789122 Fri, 19 Dec 2025 09:02:00 -0000 https://status.brightsg.com/incident/789122#497fe749bddfe367904eae8fb2737f7d17bbb574ce67d564a8bb665bc62eef32 The team have addressed the issues causing the timeouts and will continue to monitor throughout the day. https://status.brightsg.com/incident/789122 Thu, 18 Dec 2025 18:20:00 -0000 https://status.brightsg.com/incident/789122#03f3a857d4b7c076eb1205ccda01bdee0a63136c8750a715a67744eb21d27f21 The issue has abated. The team will make further changes over night to further mitigate. https://status.brightsg.com/incident/789122 Thu, 18 Dec 2025 15:55:00 -0000 https://status.brightsg.com/incident/789122#d25e332651aa6429875a86b51a5ccd27eb57187fe28f04b20d0486a9f50b0163 BrightBooks and BrightAccountsProduction are currently experiencing intermittent issues with timeouts. The team are working to resolve these. https://status.brightsg.com/incident/788135 Wed, 17 Dec 2025 09:27:00 -0000 https://status.brightsg.com/incident/788135#6918b2843962f64c306341e36968b03568ab3eddcb69cc34d294f27102ef5260 The team have deployed a fix and login is now working. The team will continue to monitor. https://status.brightsg.com/incident/788135 Wed, 17 Dec 2025 09:15:00 -0000 https://status.brightsg.com/incident/788135#65948092c65e156c34ed409821fb222409bf6448ea5dac6e4ccd7b61b718710c The team are currently investigating reports of login issues on BrightManager. https://status.brightsg.com/incident/786846 Mon, 15 Dec 2025 13:35:00 -0000 https://status.brightsg.com/incident/786846#c08c1295e65846c075f29dc985b19268ad61b69e2e6505fe899d80a519b3909f This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. We will continue to monitor. A detailed root cause analysis will be shared as soon as it is available. https://status.brightsg.com/incident/786846 Mon, 15 Dec 2025 13:11:00 -0000 https://status.brightsg.com/incident/786846#dd67aa89bac60d8550a25d35390aa115e66f85360737b7380949b4f2e215c581 We are investigating reports of impacted performance for Bright Hub https://status.brightsg.com/incident/782320 Mon, 08 Dec 2025 17:22:00 -0000 https://status.brightsg.com/incident/782320#95a45c91f0b379ceeecd58481f38064af30b4f9776169b639830b0ccc1e41576 Service has been restored. The team will continue to monitor. https://status.brightsg.com/incident/782320 Mon, 08 Dec 2025 17:18:00 -0000 https://status.brightsg.com/incident/782320#291d555dee6eef8b6053f0ad3d08377cf962569f94f6e09078489c9801919b19 We have identified a potential root cause and have carried out remedial action. We are seeing service return to normal. The team are monitoring. https://status.brightsg.com/incident/782320 Mon, 08 Dec 2025 16:31:00 -0000 https://status.brightsg.com/incident/782320#ba4d158c8067ac22c4ef198cab58bd4bdf5ccdf1d743a786a403d64ca2b56187 Our development team are continuing to investigate the issue and will restore service as soon as possible. https://status.brightsg.com/incident/782320 Mon, 08 Dec 2025 15:18:00 -0000 https://status.brightsg.com/incident/782320#36c9c970cebe9cabf485cc791a684d0115b6ab80f75ead3eb0721f169b4b3bbe Our development team is still working to restore full service as quickly as possible. Please note that this is an internal technical issue. https://status.brightsg.com/incident/782320 Mon, 08 Dec 2025 14:47:00 -0000 https://status.brightsg.com/incident/782320#8cd8a663947700ecaa71d974b0703a423ce8974151ef3edf6296febb99cd7ac1 We are currently aware that some customers are experiencing difficulties accessing BrightManager. Our development team is actively investigating the issue and working to restore full service as quickly as possible. https://status.brightsg.com/incident/780630 Fri, 05 Dec 2025 09:20:00 -0000 https://status.brightsg.com/incident/780630#a0d0db54d4f86757f97a78e9aa3607f8db5ff8952d439d2e14111f524bd25208 Cloudflare have resolved their issue and logos should now display correctly. https://status.brightsg.com/incident/780630 Fri, 05 Dec 2025 09:11:00 -0000 https://status.brightsg.com/incident/780630#c35309472f7a19c96a1194b76d133bc80577349a3d4b3fdb991496f2129f5a51 An issue with Cloudflare is causing errors when viewing logos in BrightPay. The team are investigating. https://status.brightsg.com/incident/778852 Wed, 03 Dec 2025 10:58:00 -0000 https://status.brightsg.com/incident/778852#a40f0e4a316f6e672fb861d602396863b58460fa74d20456361963bef14dfd5e We have resolved an intermittent issue on BrightManager causing errors. The team continues to monitor. https://status.brightsg.com/incident/775310 Fri, 28 Nov 2025 06:00:00 -0000 https://status.brightsg.com/incident/775310#5a8e9a4f824fb38fcc54884063b602b88cd728206ffc4487208593182051310b The BrightBooks and BrightAP services will be undergoing scheduled maintenance on 28th Nov between 06h00 and 07h30. During this time, the service will not be available. https://status.brightsg.com/incident/768957 Tue, 18 Nov 2025 15:06:00 -0000 https://status.brightsg.com/incident/768957#7a79860067c1652ec5049088e36d2813c5ec0ad24d6d142693ba038f8b010df6 Upstream global Cloudflare issues are reported as resolved, however, we will continue to monitor for any impact on Bright systems. https://status.brightsg.com/incident/764885 Tue, 18 Nov 2025 07:00:00 -0000 https://status.brightsg.com/incident/764885#c3cc6755cccfc08ef02bc7fbc492b9054b28df98e2baf2d87bf7a688743fbbd7 Bright Books and AP will be unavailable during routine deployment of latest features https://status.brightsg.com/incident/763921 Mon, 17 Nov 2025 17:30:00 -0000 https://status.brightsg.com/incident/763921#c174d782b76c74c12fcf0bfec3d8db65c68d95a5e8d052368885996b89182bb2 Inform Direct will be unavailable while Companies House deploy their ECCT Act changes for the 18th November. https://status.brightsg.com/incident/753857 Wed, 29 Oct 2025 16:05:00 -0000 https://status.brightsg.com/incident/753857#9acc126451764fd677cf104408804c912427c6c10afe7d2259ace8fcae096835 All services are up and available. We will continue to monitor for any upstream issues with our service providers. https://status.brightsg.com/incident/748323 Wed, 22 Oct 2025 06:30:00 -0000 https://status.brightsg.com/incident/748323#b86031010efd4247b9ede986f2f8bbf6cfd99215baf2d55dbb7e1651a399be46 Maintenance: a new production release will be deployed for Inform Direct during which time, the application will be unavailable. https://status.brightsg.com/incident/718247 Fri, 05 Sep 2025 04:00:00 -0000 https://status.brightsg.com/incident/718247#71bbf335c5ec7b8a26988a96ec87ff2ed0427c58bc5a2c5debbee2c749e6696c Books & AP will be unavailable for a short period during this required maintenance window. https://status.brightsg.com/incident/718308 Thu, 04 Sep 2025 12:30:00 -0000 https://status.brightsg.com/incident/718308#01b2d5fc77ed021dcec8167dcd59d9c654cce95565142e624a66118ad0838012 We've have identified and resolved the BrightManager issue. All services are now back up and available. We continue to monitor. https://status.brightsg.com/incident/718308 Thu, 04 Sep 2025 11:16:00 -0000 https://status.brightsg.com/incident/718308#ee8ef7e0d13a063b893f1da9fed7b56bf0eb60d3316ee6b4ba5f2a69fbbe17c2 We are currently investigating connectivity issues with Bright Manager. https://status.brightsg.com/incident/701420 Fri, 08 Aug 2025 04:00:00 -0000 https://status.brightsg.com/incident/701420#24ebb052f07ef17ffad3416ecbef1a6a02662f223461c08525b5a39b5b86a5c0 Upgrade deployments - the applications may be unavailable for a period during this time https://status.brightsg.com/incident/653749 Thu, 31 Jul 2025 20:30:25 -0000 https://status.brightsg.com/incident/653749#d4eb5ef0e33cc28f2d700a5cbf09f15f50752ba9bd8527a5cf55e4fe26a3c47b Security Upgrade https://status.brightsg.com/incident/615389 Tue, 08 Jul 2025 19:00:00 -0000 https://status.brightsg.com/incident/615389#e6148d90e8c178087da402e0659db679bd281828e0bd194d8e0abf91553c3bf2 The Inform Direct application will be undergoing database maintenance from 8pm-10pm during which time the application may be unavailable for a short period. https://status.brightsg.com/incident/613682 Fri, 04 Jul 2025 04:30:00 -0000 https://status.brightsg.com/incident/613682#54c9ac35a9b396ec36d583a89c4ef1978b80deec7733044488f4decedb4cf889 We will be deploying a HotFix to BrightBooks and Bright AccountsProduction https://status.brightsg.com/incident/541272 Mon, 07 Apr 2025 13:29:00 -0000 https://status.brightsg.com/incident/541272#0673e914f89ab1426496a64e4f681334d9c4d5f38c5ccfc1fba16dc9cdb62825 The underlying InformDirect issue has now been resolved, and systems are functioning normally. We continue to monitor. https://status.brightsg.com/incident/532214 Mon, 24 Mar 2025 07:30:00 -0000 https://status.brightsg.com/incident/532214#e3012e7ea4d1e2be1a23c4d4a080bdb60d2071de34a9cc7c0759e889a4a544aa A software release will be deployed Mon 24th Mar from 07h30 for Inform Direct - during this time, the application will be unavailable. https://status.brightsg.com/incident/529682 Wed, 19 Mar 2025 07:30:00 -0000 https://status.brightsg.com/incident/529682#55d736e2e8df71757ed7bc978e54bafd4104fc5b95d4ab352563d953ef43a575 A software release will be deployed Wed 19th Mar from 07h30 for Inform Direct - during this time, the application will be unavailable. https://status.brightsg.com/incident/527615 Fri, 14 Mar 2025 09:22:00 -0000 https://status.brightsg.com/incident/527615#ec86122ac93b6128869627c449dff6281380dd5f64882258a9f66c1855c6d345 Resolved: DNS issues across Bright Tax are now all resolved. Thank you for your continued patience. https://status.brightsg.com/incident/527615 Thu, 13 Mar 2025 12:43:00 -0000 https://status.brightsg.com/incident/527615#f6a3358985851cc1c425efb7919069557a67e80e34c756dd0b976758b529fee8 Due to an upstream DNS issue, services are degraded. We are waiting for replacement DNS to propagate across the internet to restore full functionality. https://status.brightsg.com/incident/519437 Mon, 03 Mar 2025 07:30:00 -0000 https://status.brightsg.com/incident/519437#4fed44bdcc901b2918dce5f897fddc155231a17cddf1fc2d46fe59d492004462 Inform Direct will be temporarily unavailable during a release window on Mon 3rd Feb 7.30am-8.00am https://status.brightsg.com/incident/516754 Mon, 24 Feb 2025 07:30:00 -0000 https://status.brightsg.com/incident/516754#d8668587c817301a8ab9b326f837194065103262d6ad96d2feb9c202d90bff5f Inform Direct will be temporarily unavailable during a release window on Mon 24th Feb 7.30am-8.00am https://status.brightsg.com/incident/515442 Thu, 20 Feb 2025 07:00:00 -0000 https://status.brightsg.com/incident/515442#a09467b10e5710781e68a44e78c504e61bfb8e3faaea636836f02b4df3ef5c70 A software release will be deployed for Inform Direct, Thu Feb 20th between 7am and 8am, during which time the application may be unavailable. https://status.brightsg.com/incident/504529 Thu, 30 Jan 2025 16:26:00 -0000 https://status.brightsg.com/incident/504529#ec61bd19eac1fb3cba2c6537b9c50eb50e35183b19d631621ede685a48f31f31 Complete: BrightPay maintenance is now complete. https://status.brightsg.com/incident/504529 Thu, 30 Jan 2025 15:52:00 -0000 https://status.brightsg.com/incident/504529#c81ed2663e2c232c417f57cff0143057509c646139730c628f6007d542bbe24c We are currently performing an underlying system maintenance task - systems should remain unaffected during this period. https://status.brightsg.com/incident/503713 Wed, 29 Jan 2025 11:04:00 -0000 https://status.brightsg.com/incident/503713#8be3fc61a2578c19b996c08afd58d6cf24fa636446804b297abf4a8f4ca125bf Resolved: Performance issues with Bright Manager have now been resolved. Thank you for your patience. https://status.brightsg.com/incident/503713 Wed, 29 Jan 2025 09:57:00 -0000 https://status.brightsg.com/incident/503713#6598194b7e4506a0801089b2bc1e8af9e22bec824c2dfa5fcc5abcbba90bfc9b We are currently investigating degraded performance on Bright Manager. https://status.brightsg.com/incident/490334 Tue, 07 Jan 2025 20:00:39 -0000 https://status.brightsg.com/incident/490334#4eaa8acdf32fc4cf7c9b85a041630622eae580732e8e3e404ff0fcadd1dd0807 On Tuesday Jan 7th, between 8pm and 9pm, our infrastructure provider will be updating some key underlying security technologies which will necessitate a system reboot during this period. We apologise for the inconvenience. https://status.brightsg.com/incident/468149 Mon, 02 Dec 2024 07:30:00 -0000 https://status.brightsg.com/incident/468149#e87a1258ef64b8219614740aed66e2e9d5180c9f31ed2007e9642b68be9685a0 Monday morning, Dec 2nd, we will be performing an updated release of the Inform Direct application between 07h30 and 08h00. https://status.brightsg.com/incident/468678 Fri, 29 Nov 2024 23:00:06 -0000 https://status.brightsg.com/incident/468678#91d7f50068ed2c7b4dc8a6ee871a2403ea8e26c9d9d9cd57b6987959b6b99a1d Bright Books, AP and SurfPayroll will be undergoing database maintenance to improve performance and resilience capabilities. https://status.brightsg.com/incident/466030 Mon, 25 Nov 2024 07:30:00 -0000 https://status.brightsg.com/incident/466030#46889dd312f794a2b7b0e9dd0f25f92bc931de4befd951c91ee3f0d0fd18c7d0 Monday morning, Nov 25th, we will be performing an updated release of the Inform Direct application between 07h30 and 08h00. https://status.brightsg.com/incident/413199 Mon, 19 Aug 2024 04:00:00 -0000 https://status.brightsg.com/incident/413199#03d0f8068f6a54bd0661adc91c1e6d11dc40eb103dea0f267f06d44e828fae22 BrightBooks, BrightAP and Surf Payroll will be unavailable for a short time while we deploy an updated release. https://status.brightsg.com/incident/406112 Tue, 30 Jul 2024 14:55:00 -0000 https://status.brightsg.com/incident/406112#652736ac5dd03060b8d84c7a9a8e19c785bdfb7808c2cabd6c661f7bf0e32c3d Microsoft global issues resolved - we will continue to monitor our systems for performance and availability. https://status.brightsg.com/incident/398949 Fri, 19 Jul 2024 18:00:00 -0000 https://status.brightsg.com/incident/398949#89021cb2e56048d98378af08e53b0a6edf15b81b3a4b689254d9aaeaa9cd551a From 19h00 Friday 19th July to 07h30 Monday 22nd July, BrightBooks, BrightAP and SurfPayroll will be undergoing scheduled maintenance. During this time, you will not be able to access these systems. We apologise for any inconvenience this may cause. https://status.brightsg.com/incident/385404 Mon, 17 Jun 2024 12:00:00 -0000 https://status.brightsg.com/incident/385404#a2292a9c7eb83c45448834e76287cf193f0cdc597b167622a0c82a052a47f562 Maintenance completed https://status.brightsg.com/incident/385404 Mon, 17 Jun 2024 09:30:00 -0000 https://status.brightsg.com/incident/385404#cd2ced5e976e9bf0c42f41bd86dffd62174d4f1cd87b3d3d12cba15a41b43780 Please note that during this time there may be a delay in sending some emails. https://status.brightsg.com/incident/380865 Fri, 07 Jun 2024 08:20:00 -0000 https://status.brightsg.com/incident/380865#634f6ab1d7ad745f56e2ee5504959a2b9007d2992b876f43aed3941abc251b1d This morning, work will be carried out on BrightID to improve functionality. This may intermittently impact the id.brightsg.com application. https://status.brightsg.com/incident/373193 Wed, 22 May 2024 14:57:00 -0000 https://status.brightsg.com/incident/373193#eeb56fdb4fe29861790851a6c156252b64a468793acda134d9704d7f004d144a Earlier issues with BrightPay are now resolved, and full service capability is back available https://status.brightsg.com/incident/321267 Fri, 02 Feb 2024 13:10:00 -0000 https://status.brightsg.com/incident/321267#471471abf8f814a8cea121b29ca4e77ad9f69bb8b24584f1372fecd680beef25 From 1.10pm this afternoon, Friday February 2nd 2024, we will be deploying a Hotfix to BrightBooks and BrightAP. During this time, the system may be unavailable. https://status.brightsg.com/incident/256174 Thu, 07 Sep 2023 13:06:00 -0000 https://status.brightsg.com/incident/256174#c128b6fa728b9c05db569447abad848cb44271358164a4ce1408c50b74b56f0d Resolved: The intermittent issues with Connect are now resolved. We continue to closely monitor the service for any reoccurrence. https://status.brightsg.com/incident/256174 Thu, 07 Sep 2023 09:11:00 -0000 https://status.brightsg.com/incident/256174#2ee05bc2461fbc2005a042a2e2a18af415c15cfee52da2d2c98d9e8ee955717b Monitoring: We are continuing to monitor the Connect service over the next few hours to ensure consistency and availability. https://status.brightsg.com/incident/256174 Thu, 07 Sep 2023 08:51:00 -0000 https://status.brightsg.com/incident/256174#6896e071bd5b5a68b995e20dffd12b017937620425fc6b629d6407d295c75cae Unfortunately at present we are having intermittent issues with Connect. We are looking at this urgently and hope to have this resolved as soon as possible. https://status.brightsg.com/incident/255663 Wed, 06 Sep 2023 09:51:00 -0000 https://status.brightsg.com/incident/255663#ffb6fb274cf5b65a41519c9a3d120a485ea2edd160c9a2e9ad85eb0bd2f86305 Resolved: Intermittent issues with Connect have now been resolved. Thank you for your patience. https://status.brightsg.com/incident/255663 Wed, 06 Sep 2023 08:56:00 -0000 https://status.brightsg.com/incident/255663#2f28d570fc92f49ca057300d3798a05b0ee484955a22253262fc5f1cde5ef110 Unfortunately at present we are having intermittent issues with Connect. We are looking at this urgently and hope to have this resolved as soon as possible https://status.brightsg.com/incident/232807 Sat, 15 Jul 2023 06:00:00 -0000 https://status.brightsg.com/incident/232807#8d46645db0fdb53988a69d30b115a44f694d06b03e408ec3343a9db6c4c8488c We want to make you aware that this Saturday, 15th July, there will be scheduled down time for BrightTax and BTCSoftware Solution cloud platform. This will take place between 7:00 am and 1:00 pm (BST). We will be using this time to perform critical maintenance to the software. During this maintenance window, access to BrightTax and BTCSoftware Solution cloud platform will be paused. Once the maintenance activities are completed, all our services will resume to normal and you will be able to access the software without issue. https://status.brightsg.com/incident/229475 Sun, 09 Jul 2023 04:30:00 -0000 https://status.brightsg.com/incident/229475#aa1421a1631c535ad1f0abdb3d7bb0524399f1ddb5c88927d2c195e3b17dcb75 Sunday morning, we will be performing some key systems maintenance on the Surf suite of products. During this time, you may lose connection. https://status.brightsg.com/incident/220581 Fri, 16 Jun 2023 06:00:00 -0000 https://status.brightsg.com/incident/220581#62ff319005486d2514bfb6dee114abd74a506f5d05413a4ba44676fd3326cbe0 Scheduled monthly release deployment(s) to Surf systems. https://status.brightsg.com/incident/219116 Mon, 12 Jun 2023 11:44:00 -0000 https://status.brightsg.com/incident/219116#4764071c3b9b0acce85b12537e9821fb134a384f1acc3bc9f4c7aed2d3395173 Resolved: we have now resolved the system issue impacting Connect. https://status.brightsg.com/incident/219116 Mon, 12 Jun 2023 11:31:00 -0000 https://status.brightsg.com/incident/219116#3cf5133f2fa85555ff15c5f3eaa01c02497c32adf418815e9376ea0bd320aa27 Investigating: we are currently investigating downtime with the Connect application. Our engineers are currently working to identify and resolve. https://status.brightsg.com/incident/216879 Tue, 06 Jun 2023 17:00:00 -0000 https://status.brightsg.com/incident/216879#0848b33be1020592b4fe383605923caafbb7a215de234a31dcbe799aa1eb5ec9 We are migrating the MyESS service to Azure. https://status.brightsg.com/incident/210473 Wed, 24 May 2023 09:25:00 -0000 https://status.brightsg.com/incident/210473#a91e53b18828b21fcfe9851f3238d381a4ee3191810f9bae28a86d7312b5efc4 Resolved: performance issues have been resolved and remain actively monitored. https://status.brightsg.com/incident/210473 Tue, 23 May 2023 09:35:00 -0000 https://status.brightsg.com/incident/210473#75da1908697db8732623e0047c499da7a2508bd34063577f16925ed44684cd0f Monitoring - we are continuing to monitor performance levels across the Surf suite of products today. https://status.brightsg.com/incident/210473 Mon, 22 May 2023 09:11:00 -0000 https://status.brightsg.com/incident/210473#939ad5be2a7bff560dc9aff1041d34dc1f9bb1fdae076e12811331878da0590f We are currently investigating some reports of performance degradation for some specific Surf Accounts Production functions. We will continue to monitor throughout the day. https://status.brightsg.com/incident/200979 Fri, 28 Apr 2023 06:00:00 -0000 https://status.brightsg.com/incident/200979#3d26a7c4a9fb7d5f26360fb046e31841e194b026e4f9a0a208cefc91758bc1db Deployment of latest functionality and feature upgrades to our Surf suite of products. https://status.brightsg.com/incident/190101 Wed, 29 Mar 2023 04:30:00 -0000 https://status.brightsg.com/incident/190101#d5be5ad0a743b3ce003d00bc9d45224d3b0144de5091524b8b9de84bf4b486b9 A minor code update is scheduled for deployment that could impact some Surf Accounts Production functionality. Systems will remain up and available. https://status.brightsg.com/incident/142220 Tue, 06 Dec 2022 12:50:00 -0000 https://status.brightsg.com/incident/142220#8f3ecf405ee1163966979ff1e92111f71836bd8775f4184eb6e16dd0f763b1d8 A minor AP fix release will be deployed today at 1pm